La-Z-Boy - Reviews and experiences

My experience with those leather recliner rockers I got from this store was pretty disappointing, eh. Even though it's a well-known brand, the chair never quite sat right and kept having issues with reclining and going back up straight. I had to call in for service a bunch of times, but sadly, the problem never got fixed. The last repair guy even mentioned switching out the regular springs for heavier-duty ones, but couldn't promise it would solve everything.

So, I recently bought this whole furniture set from a store and let me tell you, it was a total nightmare. The customer service was the absolute worst I've ever come across. The front desk person was so rude, the sales guy tried his best but was stuck with a terrible company, and the big-shot regional manager was just dismissive and not helpful at all. We got the sofa and love seat at the end of November, even though we bought the set in October, and the chair didn't show up until March of the next year. I kept calling and complaining about the delay, especially since we had guests over Christmas, but it seemed like they couldn't care less. I tried asking for some sort of compensation for all the inconvenience, but the store and manager just shut me down every time. Overall, it was a total customer service fail and I'll definitely never shop there again or suggest it to anyone.

I gotta tell ya, my experience with that recliner chair from this store has been a real let down. Within less than a year of buying it, the darn thing stopped working right, causing a whole bunch of trouble for my 85-year-old mother-in-law. We've tried and tried to get the chair fixed, but we've been met with zero customer service or support. The store we bought it from won't do a thing about it, saying it's not their problem and telling us to talk to customer service. But even customer service hasn't been much help, just giving us a new control module and saying it's an easy fix - which clearly ain't the case. The quality of the chair and the service from this store has been downright awful, leaving us feeling frustrated and let down.

The service at this store was so awesome! I wasn't happy with the recliner I bought at first because it hurt my back, even after I tried to make it better. But the sales rep and manager at the store really came through for me. They went out of their way to make sure I was happy. After trying a few different recliners, I was able to exchange mine for a really comfortable one. I was super impressed with how much they cared about making me happy as a customer. I'll definitely be coming back to shop here again.

I wouldn't recommend getting a reclining chair from that furniture store. I got one for over $1000 with a mechanical reclining system, and after just 6 months, it broke. The chair would move by itself, sliding forward and back without me even touching the handle. I had to manually adjust it to keep it still. When I asked for a technician to fix it, they didn't want to help. The salesperson said everything was fine and I should adjust it myself under the chair. They also wanted to charge $80 for a technician. It's really frustrating to see this lack of responsibility and service, especially after spending so much money on the chair.