La-Z-Boy - Reviews and experiences

My recent experience with the store was a total nightmare, eh? We saved up our hard-earned money and were so excited to finally buy a custom sectional for our home. But, let me tell ya, it was one disappointment after another. The store's communication was terrible, eh? They kept changing the delivery dates without any real reason or updates. The lack of professionalism and accountability really got to us. It was super frustrating, and we ended up having to find a different option because the store couldn't keep their promises. What a waste of our time and energy, eh? We won't be going back there, that's for sure.

I bought a love seat back in July, but had to wait until October to get it because one of the seats was messed up. When it finally arrived, nobody told me that it was still messed up. Then, 7 months later, I got a part in the mail from the store and they said that the love seat was actually defective when they delivered it, and that I apparently agreed to it just to get it sooner. That's not true at all! I paid the full price for that love seat and they never mentioned anything about it being defective. I'm really upset about the lack of honesty and transparency in this whole situation.

Our time at the store was great. The staff took the time to show us different recliner sets, explaining all the features. They even brought in a home designer to help us pick out a fabric that matched. They told us the fabric was in stock, so we placed our order expecting it to arrive in 4-6 weeks. Unfortunately, things didn't go as smoothly as we had hoped after we made the purchase. Initially, we were given a delivery date for early February, but that got pushed back multiple times without much communication. The customer service we received after buying the furniture was not great. Promises were made about storing the furniture for our snowbird lifestyle, but they weren't kept. Overall, the whole process after the sale was frustrating, and there wasn't much follow-up.