La-Z-Boy - Reviews and experiences

So, I bought a power recliner with a warranty from this company not too long ago. At first, I was happy with my purchase, but then I ran into a big problem with the warranty. You see, after three years of using it, my cats went to town on that chair and scratched it up real bad. I reached out to the company for help, and the warranty provider initially said they'd cover that kind of damage. But, when I went through the whole process of sending in proof and details, they ended up saying no because they claimed it happened multiple times. I was really let down by their decision, especially since they didn't even come check out the chair in person to see the damage for themselves.

I got these 2 really pricy recliners that were supposed to come with a lifetime warranty on the inside stuff. But you know what? Both of them ended up breaking - one after just a year and the other after 5 years. Turns out the warranty only covers the metal parts, not the spot that actually broke. Lazy boy and the furniture store just passed the blame back and forth and didn't do anything to help out. Both chairs broke at the solid wood piece that connects the metal to the frame, and that part wasn't covered. Looks like I'll have to fix this garbage on my own.

I can't believe I wasted so much money on a couch that fell apart after just a year and a half! And when I contacted customer service, they had the nerve to say it was out of warranty and I'd have to pay full price for repairs. What kind of company doesn't back up their product?! They just want to take your money and disappear. I won't be fooled into buying from them ever again.