KITS - Overall Rating based on 31 reviews
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New glasses, love warranty
I just got these awesome new glasses that come with a 2-year warranty, and let me tell you, they are the best! The customer service is top-notch; they are super quick to respond to emails and chat. Plus, if my glasses ever break, they'll give me a new pair and even update my prescription. I had a great chat with Alexandra G, who was incredibly helpful and efficient. She made sure I got my replacement glasses without any issues. I will definitely be coming back here for all my glasses needs in the future!
acetate frames
The choice of frames is kind of limited to just acetate, which might not be everyone's cup of tea. The sizes they give are useful, but I wish there were some more up-to-date styles to choose from.
Glasses with no instructions
The glasses I bought didn't have any instructions on how to adjust them properly. It was really annoying to get them and not know how to shape them with heat to fit my head just right. I ended up wasting a bunch of time trying to figure it out myself, which was a hassle.
Contact lens purchase
I messed up my contact lens prescription or there was a mix-up when they were ordered. When I got them, I saw the right side was wrong. Luckily, Gabby sent me a new box right away and recommended I give the opened box to a local eye doctor for samples. I love the awesome customer service at this place, always so friendly and helpful.
Replacement glasses
I had such a great time dealing with the customer service folks at KITS. So here's what happened: I got this pair of glasses that wasn't what I had asked for, so I gave them a call to explain. The customer service team got back to me super quick and helped me get the right pair of glasses sorted out. They swapped out the wrong ones for the right ones in no time, making sure I was happy with my purchase. I gotta say, I was really impressed with how professional and efficient they were in handling the whole thing. In my books, their customer service is top-notch - I've never seen such awesome service, and I've worked in customer service myself.
Quick delivery and great customer service
I thought I'd give this online glasses store a try and got myself two pairs of glasses, one of them with polarized lenses. I was actually pretty impressed with how fast my order came in. One pair had a little problem with the frame, but when I contacted customer service, they were really quick to help and sent me a replacement without any trouble. The glasses are super light and fit my face just right.
Prescription glasses
I totally suggest this place to everyone. They did such a great job helping me out when I needed it. My glasses didn't fit right at first, but they fixed it right away with no hassle. Plus, I got my new glasses super quick thanks to their delivery service. The glasses are top-notch quality, sturdy and look great. I'm really happy with how everything turned out and just wanted to say thanks again for the awesome service.
New Glasses Order
I came across Kits through my mom's insurance, and I've been hooked since then. I've ordered a few pairs of glasses already, and let me tell you, they are so cool. You can pick out different frames that match your style, and they are super easy to order. Plus, the customer service is amazing. They are always nice and helpful, and they handle any problems right away. But my favorite part about Kits is the pricing - so reasonable! And when my glasses arrived, they looked even better in person than online. I get so many compliments on them, and it makes me feel confident. I always tell my friends to check out Kits.ca too.
Glasses with issue of nose pads coming off
I bought some glasses from KITS not too long ago, and I had a bit of a problem with the nose pads falling off and disappearing. But when I reached out to Customer Service about it, they got back to me right away and really went the extra mile. They didn't have replacement nose pads, so instead, they sent me a whole new pair of glasses. I was really impressed with how much they cared about making sure the problem was sorted out quickly.
Prescription eyeglasses
My experience with the customer service at KITS was amazing, eh! I had a little problem with my prescription glasses, but the team at KITS took care of it right away. They were so fast and nice about it, and they made sure to help me every step of the way. I was really impressed with how professional and knowledgeable they were. I'll definitely be telling my friends about KITS and recommending them to anyone looking for top-notch glasses and great customer service, eh!
Sunglasses purchase
I bought some sunglasses at the store not long ago and I got a heads up about a small delay in getting them. Even though they took a bit longer to arrive, I've already worn them once and they're pretty good quality. Can't wait to give them a try when I go drive around in new places instead of my usual one. All in all, I'm happy with how everything went with buying them.
Progressive prescription glasses with frame and lenses
I got myself a pair of progressive prescription glasses from this place around eight months back. At first, I was pretty happy with my buy since the frame and lenses were top-notch quality and the price was fair. But then, one day, a screw decided to take a little trip away from the glasses. I got in touch with their customer service, and to my surprise, they replied super quick. Within a week, I had a brand new replacement pair in my hands without any extra charges. They even sent me a label to send back the broken frame so they could give it away. Their customer service blew me away, and I just had to share this awesome experience. I'm definitely coming back to them for all my glasses needs.
Gorgeous glasses
I got these super nice glasses a couple months ago and everyone loves them. But then I lost a screw in them and thought I was gonna have to get rid of them. I talked to Gabby in customer service and she was so helpful and went out of her way to fix the problem. They're sending me a new pair now and I'm so happy with how well they took care of me.
Lost package, great customer service
So, my parcel went missing in the mail, but the customer service folks were amazing! They jumped right in to assist me and were super understanding. This is my third time ordering from them, and I'll definitely be sticking with this company for my glasses because they're top-notch quality. Absolutely love their stuff!
Glasses purchase
The glasses I bought were really good quality and were priced pretty reasonably. I did have a little problem with my first order because I picked the wrong lenses, but the customer service folks were super helpful and fixed it right away. All in all, I'm really pleased with my purchase and the service I got.
Retro glasses
Oh my goodness, these glasses are just amazing! There are so many different styles to choose from, it was really tough to decide on just one. In the end, I went with these super retro frames that totally give me that rockstar vibe. They're really well-made and fit my face perfectly. I love that I don't have to worry about them slipping off, it's so great. I ordered them online and they arrived super fast, I was so excited to start wearing them. The customer service was excellent too! The staff were incredibly friendly and helpful, especially when I needed to exchange them for a different size.
Contact lenses and glasses
Kits has always been amazing when it comes to customer service, shipping my orders quickly, and offering prices that are hard to beat. I've been a loyal customer for years and every time I buy something from them, I'm never let down. They have a great selection of contact lenses and glasses that always meet my vision needs. I know I can count on Kits to provide top-quality products that I'll be happy with.
Concerns with frame arms not holding shape
I was having trouble with my glasses' frame arms not holding their shape. Even though the KITS team gave me some tips, the problem kept happening. But then, they surprised me by offering to replace the glasses for free and letting me keep the original as spares. Their customer service was really top-notch. I was grateful that I didn't have to deal with the hassle of sending back the old glasses and being without them while waiting for a new pair to be made and shipped.
Glasses order
So, I had to order glasses online, and I was super excited to get them in the mail. But then there was a little mix-up with my order, and I was kinda disappointed. But then this lady named Amanda helped me out, and she was so nice and knowledgeable. She sorted everything out for me, and now I should be getting my replacement glasses soon. I'm really happy about it!
Glasses purchase
I just bought a pair of glasses from KITS and I gotta say, I am blown away by how fast they were delivered and how great the quality is. I used another company before and man, let me tell you, the wait times were long and the glasses kept breaking. Not worth it at all. But KITS, they're the real deal. I'm sticking with them from now on and gonna tell all my friends and family to do the same.
Review with most votes
Glasses and frames
I got my glasses and frames from here and I'm so happy about it! The folks there were really friendly and helped me choose the perfect ones. And get this, when there was an... Read onBy: Emmerich