KITS - Reviews and experiences

I just got these awesome new glasses that come with a 2-year warranty, and let me tell you, they are the best! The customer service is top-notch; they are super quick to respond to emails and chat. Plus, if my glasses ever break, they'll give me a new pair and even update my prescription. I had a great chat with Alexandra G, who was incredibly helpful and efficient. She made sure I got my replacement glasses without any issues. I will definitely be coming back here for all my glasses needs in the future!

I messed up my contact lens prescription or there was a mix-up when they were ordered. When I got them, I saw the right side was wrong. Luckily, Gabby sent me a new box right away and recommended I give the opened box to a local eye doctor for samples. I love the awesome customer service at this place, always so friendly and helpful.

I had such a great time dealing with the customer service folks at KITS. So here's what happened: I got this pair of glasses that wasn't what I had asked for, so I gave them a call to explain. The customer service team got back to me super quick and helped me get the right pair of glasses sorted out. They swapped out the wrong ones for the right ones in no time, making sure I was happy with my purchase. I gotta say, I was really impressed with how professional and efficient they were in handling the whole thing. In my books, their customer service is top-notch - I've never seen such awesome service, and I've worked in customer service myself.

I totally suggest this place to everyone. They did such a great job helping me out when I needed it. My glasses didn't fit right at first, but they fixed it right away with no hassle. Plus, I got my new glasses super quick thanks to their delivery service. The glasses are top-notch quality, sturdy and look great. I'm really happy with how everything turned out and just wanted to say thanks again for the awesome service.

I bought some glasses from KITS not too long ago, and I had a bit of a problem with the nose pads falling off and disappearing. But when I reached out to Customer Service about it, they got back to me right away and really went the extra mile. They didn't have replacement nose pads, so instead, they sent me a whole new pair of glasses. I was really impressed with how much they cared about making sure the problem was sorted out quickly.

My experience with the customer service at KITS was amazing, eh! I had a little problem with my prescription glasses, but the team at KITS took care of it right away. They were so fast and nice about it, and they made sure to help me every step of the way. I was really impressed with how professional and knowledgeable they were. I'll definitely be telling my friends about KITS and recommending them to anyone looking for top-notch glasses and great customer service, eh!

I got these super nice glasses a couple months ago and everyone loves them. But then I lost a screw in them and thought I was gonna have to get rid of them. I talked to Gabby in customer service and she was so helpful and went out of her way to fix the problem. They're sending me a new pair now and I'm so happy with how well they took care of me.

The glasses I bought were really good quality and were priced pretty reasonably. I did have a little problem with my first order because I picked the wrong lenses, but the customer service folks were super helpful and fixed it right away. All in all, I'm really pleased with my purchase and the service I got.

So, I had to order glasses online, and I was super excited to get them in the mail. But then there was a little mix-up with my order, and I was kinda disappointed. But then this lady named Amanda helped me out, and she was so nice and knowledgeable. She sorted everything out for me, and now I should be getting my replacement glasses soon. I'm really happy about it!

So I just bought 2 pairs of fancy sunglasses, but I only got one pair 'cause the other frame wasn't in stock. But Diana from customer service was amazing! She was so helpful and handled everything like a pro. Even though I was a bit impatient and maybe not the easiest customer, she still gave me top-notch service that totally surprised me. Diana really went the extra mile, and I think every company needs someone like her. Because of her, I'll for sure keep using KITS for all my glasses from now on.

I just bought my first pair of contact lenses from KITS, eh. They ended up getting scratched pretty quickly after I got them, which was a bummer. But when I reached out to their customer service, they were super fast to help me out and sent me a new pair for free. I was really impressed by how they handled the situation and how they fixed it right away. Even though I ran into a little trouble at first, I'll definitely think about going back to KITS for more shopping down the road.

I recently got myself a pair of prescription glasses from KITS, and I gotta say, I was super impressed with how great the customer service was. I made a mistake and ordered the wrong color, but when I called to fix it, the person on the other end of the line was so helpful and nice. They sent me a new pair with the right color right away, and even let me keep the ones I messed up on. It's not often you come across that kind of understanding and generosity in business these days, so big shout out to KITS for going above and beyond to make sure I was happy. Cheers to them!