Kidrobot - Reviews and experiences

Already at the self-checkout I realized my points weren’t applied and I felt a bit stuck. The app is straightforward but not slick — I use it every morning for coffee credits and quick snack buys. Support replied fast and added a small bonus to cover most of what I missed; it wasn’t perfect, but I’m glad I bothered to reach out. It actually helps on busy weekday mornings.

don't pre-order unless you don't mind chasing them.

I hesitated at first. Prices seemed okay but I’d been burned before by vague photos. I needed a few things for a move and something to cheer me up. Delivery matched the pre-order window they gave. When the boxes arrived everything matched the pictures — plush figures, a small boxed series and a quirky wall clock. Quality was actually better than expected. I asked about shipping once and got a prompt reply. Would order again, probably. No real surprises.

Overall I'm happy with the order but the preorder communication made me nervous. I use this kind of gear every day—mostly for commuting and work calls—so I wanted to know when it would ship. The rest of my order came earlier and was fine, but when the preorder suddenly showed in stock and I hadn't heard anything I reached out. Customer service replied pretty quickly, sorted it out, and within a week the preorder shipped and landed at my door. Not perfect — they could've sent an update — but it works well for my daily use, so I'm satisfied.

I was actually excited when the package showed up on a rainy Tuesday, so that set the mood. My husband, a bit obsessive about his shelf lineup, ripped it open and we found a cracked figure and a dented box. The cracks were in the arm and a hairline across the base. Customer service wasn't helpful — tried to argue it was "manufactured that way" and refused a replacement. We ended up using museum putty to stabilise it and it lives on our living-room rotation anyway. Weirdly, the paint and sculpt detail survived and still looks great up close. Still, not what you'd expect for a collector buy.

I unboxed this thing late one evening, shrugged and thought "that's not what I ordered" — classic me. I messaged customer service and Michelle got back to me way sooner than I expected, polite and not at all annoyed (which I appreciate, because I'm flaky). Turned out the item was actually right, my bad. Still, the whole exchange felt real and human; helpful, clear, even a touch funny. Product itself feels solid in the hand and fits my shelf nicely. Not flawless, but works well and the support made it easy.