KENDRA SCOTT - Reviews and experiences

I recently bought a pendant for my granddaughter as a Christmas gift. I made sure to order it early on October 22 so it would arrive in time. But on Christmas day, when she opened it, she mentioned that she would prefer the same necklace but in gold instead. When I contacted customer service to ask about a return and exchange, they told me they were only doing returns according to their Christmas policy for purchases made from November 1 to Christmas. Even though I explained my situation, they wouldn't budge on extending the return period by just nine days. I was really let down by their strict policy and poor customer service. It's frustrating to face such inflexibility, especially during the holiday season when giving gifts is so common. I'd caution others against ordering from this company because of their disappointing return policy and lack of understanding for customers' situations.

As a customer, I gotta say I'm pretty let down by the new return policy at this store. The 30-day and 1-year return window was a big reason why I chose to shop here, so I'm feeling pretty disappointed about the changes. It's also kind of annoying to have to register items online for online purchases, like, why make it more complicated, you know? And on top of all that, some of the stuff I bought has started tarnishing pretty quickly, which sucks considering how much I spent. I think I'll have to think twice before buying here again and maybe start looking for jewelry somewhere else.

I had a not-so-great experience with the customer service at this store, eh. I did a return in early December and I've been trying to get a refund since then, but no luck. I've sent a bunch of emails but haven't heard back from anyone. It's frustrating not knowing what's going on with my return. I was hoping for better customer service from a store that sells stuff at this price, eh.

Terrible customer service, eh? Can't believe they double-charged me and took forever to refund. Can't trust them with big purchases now. The lack of transparency is just not cool. And now, hearing bad stuff about the jewelry I got, with possible clasp problems. Might have to return the bracelet if they don't fix things up. Really hoping I don't have to deal with more of their mess-ups.

I can't believe how disappointing my experience was with this company. I ordered a necklace for my daughter for Christmas at the beginning of December, and they didn't even bother to send me an email until December 21st to tell me they had cancelled my order. They said I wouldn't be charged, but surprise, surprise, they still took my money! Now I'm stuck with no necklace, no cash, and hardly any time left before Christmas. It's frustrating and disheartening that they can get away with treating customers like this. I tried reaching out to them, but it was a nightmare. They don't even have a UK phone number, and their chat just sends you to email, which they take forever to answer. I'm so upset and will definitely not be buying from them again. Stay clear of this company, folks!