Jos. A. Bank - Reviews and experiences

I saw this really nice hat on their website, but when it arrived, it was just a plain black hat. They tried to blame me for the mix-up and didn't want to make it right. I won't be shopping there anymore!

The stuff they sell at this store is so disappointing. I got a grey jacket back in September, and within a month, it was starting to get all pilled up and had loose threads. And it's not just the jacket - every single thing I've bought in the last 5 years falls apart super quick. Shirt cuffs unravel, buttons pop off, and socks get holes after just a few wears. It's really sad to see how the quality has gone downhill compared to how the store used to be. I used to be a regular customer when it was nearby, but now I wouldn't bother going out of my way to shop there again.

So, in the winter of 2017, I decided to update my wardrobe and ended up buying 23 sweaters from this place. I went to the store to try a few on and ended up buying two different sizes because their sizes were all over the place. Then I ordered 5 more online and they came in no time. Impressed by the quality and selection, I ordered 7 more and got them quickly too. In the spring of 2018, I ordered 2 more lighter sweaters and they arrived fast as well. The only hiccup was a button falling off after the second wash, but other than that, the stuff has held up great. Overall, I'm happy with my buys and would totally shop there again.