Jolse - Reviews and experiences

I can't even believe how terrible the customer service at Jolse is, like seriously. I used to shop there all the time, but now I'm never going back. They really don't care at all about their customers. It's way better to shop at places like olive young global, stylevana, or yesstyle. They actually show they care.<br><br>The first time I got so mad was when I got a cleanser that was expiring in 6 months. They didn't even mention that on the website. If something's gonna expire soon, why not let people know? When I complained, they just said it's their policy for items expiring soon. Well, then it should be on the website, right? I don't want to buy stuff that's old without knowing it. Every other place I shop at has products that last at least 2 years. That's just common sense!<br><br>My second experience was even worse. I ordered stuff during a "brand launch event" with great deals, but when my package came, they only included 1 of the discounted items. I asked them to send the other 3 I paid for, but they refused. It's like they lured me in with a fake deal and then didn't deliver. So sketchy. If they make a mistake, they should apologize and make it right. They just refunded me for the 3 items, but I only bought extra stuff for free shipping that I wouldn't have bought if not for the missing items. I just felt totally ripped off.

I've been ordering from Jolse for years and I always got my stuff quickly and they were for sure the real deal. But, I kept asking to not include those little samples cuz of all the plastic and waste, and they never listened. So, I decided to look for my skincare somewhere else, gotta do my part for the environment, eh.

As a longtime customer of Jolse, I've always been blown away by the quality of their Korean skincare products. I've been shopping there for about 4 years now, and honestly, it's the only place I go to for my skincare needs. One of the main things that keep me coming back is their top-notch customer service - I reached out with a question recently and got a super quick and helpful response. But, I do wish they had more affordable shipping options to Norway instead of just DHL, as it can get pricey. Despite that, my order got to me surprisingly fast, arriving within a week. And, I love that they always throw in some extra goodies for me to try out, it adds an extra fun factor to my purchase.