Isabel Marant - Reviews and experiences

don’t bother. I ordered a pair of expensive winter boots for my commute (had a bad fit on other brands, needed something warmer) and they were useless for me. Tried them twice, didn’t fit right, so I sent them back using the return label they provided — except the carrier on that label wasn’t recognised here in the Netherlands, so I paid to ship them myself. When IM Vintage received the parcel they refused the return because the boots showed signs of wear. Their terms (apparently only in French) say that, so they’re keeping the boots and my money. I tried to email but replies are blocked. Dry, factual: lost a lot of money and time; won’t use this store again.

the tops themselves were fine — fabric felt nice, stitching looked good — but one was clearly too small on me. That’s normal, right? So I packed them back the same way I took them out, arranged the courier, and logged the return. The parcel is marked as received on their end, and one refund showed up weeks later. The other? Radio silence, then a claim that it looked “worn” so no refund. Worn? I hadn’t even properly tried it on. I mean, I’ve returned clothes before to other brands and usually it’s straightforward — some are great about it, others less so — but this felt different, like they were making up a reason to keep the money.
I’ve sent multiple emails and followed up a few times, and each time it’s a different answer or nothing at all. One rep said they’d refund it because I was “upset,” which felt more like lip service than a fix, and still no money. It’s frustrating because the product quality didn’t disappoint, but the whole after-sales experience did. It leaves a bad taste: you like what you bought yet you’re stressed about getting your money back.
I’m not saying never buy from them — some parts of my order were fine — but I’d be wary, especially if you think there’s any chance you’ll need to return something. Keep photos, keep the original packaging, and maybe expect a fight if anything goes wrong. I’ll try a few more times to get the refund, and if that fails I’ll look into formal options or consumer protection advice. For now, mixed feelings: good product, poor support.