Isabel Marant - Reviews and experiences

the tops themselves were fine — fabric felt nice, stitching looked good — but one was clearly too small on me. That’s normal, right? So I packed them back the same way I took them out, arranged the courier, and logged the return. The parcel is marked as received on their end, and one refund showed up weeks later. The other? Radio silence, then a claim that it looked “worn” so no refund. Worn? I hadn’t even properly tried it on. I mean, I’ve returned clothes before to other brands and usually it’s straightforward — some are great about it, others less so — but this felt different, like they were making up a reason to keep the money.
I’ve sent multiple emails and followed up a few times, and each time it’s a different answer or nothing at all. One rep said they’d refund it because I was “upset,” which felt more like lip service than a fix, and still no money. It’s frustrating because the product quality didn’t disappoint, but the whole after-sales experience did. It leaves a bad taste: you like what you bought yet you’re stressed about getting your money back.
I’m not saying never buy from them — some parts of my order were fine — but I’d be wary, especially if you think there’s any chance you’ll need to return something. Keep photos, keep the original packaging, and maybe expect a fight if anything goes wrong. I’ll try a few more times to get the refund, and if that fails I’ll look into formal options or consumer protection advice. For now, mixed feelings: good product, poor support.

high price tag, but no solid follow-through when something goes wrong. It’s not my fault they didn’t pass the courier a contact number, and it’s not my fault the parcel went missing or their returns system is slow. I like the brand’s stuff, which makes this extra frustrating. My advice to others: double-check the phone number is on the shipment and keep screenshots of every email. I really hope they sort refunds faster — otherwise I’d shop elsewhere next time.