Isabel Marant - Reviews and experiences

I’ll be honest — I still really like the bag and would’ve used it every day for work, errands and the odd weekend trip — but the whole delivery/refund side was a real headache. I ordered during a sale, tracking showed it shipped, then a few days later it was sent back to sender. I rang UPS and they said the seller hadn’t attached the right invoice and hadn’t answered their queries, so they had to return it. I eventually got through to the brand and was told they wouldn’t resend it and that I’d have to buy it again at full price if I wanted it. The bag isn’t even on the site now, so that was awkward. I haven’t seen my refund yet either, which is annoying. So yeah, the style and size look perfect for my daily routine, but the customer care and delivery process need work. I’d give them another chance if they sorted refunds faster, but be warned — it’s not seamless.

the courier tried to drop it off while the store wasn't open, and for days the parcel sat out of reach. I did what you'd expect, emailed the brand, copied customer service into every message, and at first... crickets. That part stung, because I've had better responses from smaller shops. What saved it was persistence: after a couple of nudges they got involved, rang the pickup and arranged release. Not perfect — I paid a premium and the delivery hiccup was basic — but in the end they sorted it and I got the order. So yeah, skeptical at first, then relieved. If you're buying expensive items, don't assume things will be effortless; follow up, be patient, but also expect the brand to step up when pressed.

high price tag, but no solid follow-through when something goes wrong. It’s not my fault they didn’t pass the courier a contact number, and it’s not my fault the parcel went missing or their returns system is slow. I like the brand’s stuff, which makes this extra frustrating. My advice to others: double-check the phone number is on the shipment and keep screenshots of every email. I really hope they sort refunds faster — otherwise I’d shop elsewhere next time.