Hurom - Reviews and experiences

I was annoyed at the start, but it’s usable after a few tries. I gave this H310 to my grandmas about six weeks ago and we tried it the first weekend — first impression was meh: the pulp container is tiny, the juice was full of fibres and there was a faint burnt smell after running it for 6–7 minutes. I contacted customer service asking to return it and they wouldn’t help, so we opened it and tested it anyway. After a couple of tries I figured out shorter runs, smaller chunks, and straining helps a lot; the smell also faded after a few uses. Still, I’m bothered by the lack of support and the early scares, but with a bit of patience it does the job and my grandmas will drink the juice if I prep it right.

I ordered this juicer from the manufacturer's website and then... nothing. A week went by with zero updates, so I pinged customer support. They came back saying they were “moving warehouses” and my order had been inadvertently cancelled — while my credit card still showed the $300 charge. The rep offered two options: reapply the payment to a fresh order that would arrive in about a week, or refund me. I said I wanted the thing and would have been fine waiting, but all they did was apologize in a corporate, noncommittal way and then proceed with the refund. No discount, no expedited shipping, no attempt to keep me as a customer. Felt like they shrugged and handed problem back to me. So I ordered the same model on Amazon with two-day shipping.