Hurom - Reviews and experiences

they use DPD and you apparently need a code to accept, which nobody told me. Got stuck chasing codes, missed it, parcel returned, and the vendor seemed to shrug and talk about return fees. Nice product, annoying logistics — would buy again, but with follow-up.

I was annoyed at the start, but it’s usable after a few tries. I gave this H310 to my grandmas about six weeks ago and we tried it the first weekend — first impression was meh: the pulp container is tiny, the juice was full of fibres and there was a faint burnt smell after running it for 6–7 minutes. I contacted customer service asking to return it and they wouldn’t help, so we opened it and tested it anyway. After a couple of tries I figured out shorter runs, smaller chunks, and straining helps a lot; the smell also faded after a few uses. Still, I’m bothered by the lack of support and the early scares, but with a bit of patience it does the job and my grandmas will drink the juice if I prep it right.

I ordered this juicer from the manufacturer's website and then... nothing. A week went by with zero updates, so I pinged customer support. They came back saying they were “moving warehouses” and my order had been inadvertently cancelled — while my credit card still showed the $300 charge. The rep offered two options: reapply the payment to a fresh order that would arrive in about a week, or refund me. I said I wanted the thing and would have been fine waiting, but all they did was apologize in a corporate, noncommittal way and then proceed with the refund. No discount, no expedited shipping, no attempt to keep me as a customer. Felt like they shrugged and handed problem back to me. So I ordered the same model on Amazon with two-day shipping.

test for pulp volume, and double-check the return or warranty terms. I wanted to keep it, but my doubts mostly stuck around. Could be fine for someone who doesn’t mind extra cleanup.

the product works great; the ordering and delivery experience did not. I ordered late October expecting a couple of days’ delivery; instead I got radio silence for over two weeks. No tracking, no replies to emails, then suddenly a tracking number with no ETA — classic. It finally arrived after about 17 days and two polite-but-frustrated follow-up emails from me. The company never actually answered questions, which was annoying since this was a fairly big purchase. First few uses were promising — nice yield, quiet enough, and that green juice actually tasted surprisingly sweet, which caught me off guard in a good way. Then I hit a weird patch: a faint burning smell on a couple of runs and the basket clogged more than I expected, had to empty it multiple times for what should’ve been a small batch. Thought I’d bought a dud for a minute. After a few more sessions and fiddling with how I fed the produce, things settled and it’s been smooth since. So yes, there was a learning curve and some nerve-wracking delivery drama, but the machine delivers excellent juice once you figure it out. Would’ve given top marks if the company had been communicative. If you can tolerate a slow, quiet customer service process and want great juice, it’s worth it. If you hate suspense and poor follow-up, steer clear or be ready to chase them down.

keep your receipt and be ready to film what’s wrong (feels odd, but it works). If you don’t love paperwork, it’s a pain, but if they can replace the part and get you back to smoothies, it’s worth it. Overall happy I stuck with it — delivery and follow-up were the highlights. Would buy again, just maybe keep the camera handy.