HomeSquare - Reviews and experiences

I just bought a table from this company, thinking it would be a natural color, but I got walnut instead. I even talked to their sales team before buying because the website pictures were wrong. But even after all that, I still got the wrong table. When I called customer service, they said it was just a color difference and wanted me to pay to send back the table if I wanted the right one. I feel kind of tricked and let down by this whole thing. I wish I had just paid a bit more to buy from a place like Wayfair that I know is more reliable.

As a customer of HomeSquare, I recently bought a 100-piece dresser and let me tell you, putting that thing together was a nightmare! The instruction manual was nowhere to be found, making it a real struggle. The dresser seems alright quality-wise for the price, but I'm pretty sure there are some pieces missing making the whole assembly even more of a pain. I tried contacting customer service for help, but no luck so far. Hoping they can sort this out soon!

I screwed up by not checking out the reviews before buying two bookshelves from HomeSquare. They both showed up damaged, and even after I quickly got in touch with customer service and sent over photos, I didn't hear a peep back. When I called, I could only talk to someone to buy stuff, not to sort out the problem. And when I tried reaching customer service, I just got directed to email them. But surprise, surprise... still no response even after days. It's pretty crummy when a company doesn't own up to their busted goods and doesn't bother to follow up with their customers.

The dining room chairs I bought from HomeSquare were a big letdown, eh. They came all busted and broken right when they were delivered, and let me tell ya, the customer service was just awful. I dropped $1,600 on a set of 4 chairs, so you best believe I was looking for some top-notch quality and service. But, man, it was all totally missing. When I tried to reach out about the chair issues, I either got crickets or useless replies that didn't fix a darn thing. It was pretty darn frustrating and disappointing to be treated so poorly after spending a fortune on their stuff.

The dresser I got from HomeSquare was a total letdown. When I put it together, I saw that the drawers were all wonky and didn't slide right. I reached out to Customer Service with emails and pictures, but they haven't been much help or gotten back to me. Dealing with this shoddy product and lack of assistance is really getting on my nerves.