Higher DOSE - Reviews and experiences

I'm really upset with the customer service because they haven't gotten back to me about my return. I've sent a bunch of emails but I haven't gotten any help on how to go about returning my item. It's frustrating as a customer to not have clear instructions when trying to return something, especially when it's an expensive item. The lack of communication and support from customer service makes the company look bad and shows that they're not really devoted to giving good service to their customers.

The thingamajig I bought from this place turned out to be defective, but the customer service team was so quick to help me out and give me a refund. Gotta say, their customer service is amazing - speedy, helpful, and super nice. Even though there was a problem, I'm happy with how they took care of it.

I bought a sauna blanket from this company not long ago and at first, I was really happy with it. But then, after using it for just over a year, the blanket ended up melting. I contacted customer service, hoping they could help me out, but they told me that since it had been over a year, the warranty didn't cover it anymore. I was really surprised and upset by their response, especially because the blanket was fairly expensive. This whole situation left me feeling disappointed and frustrated with the lack of help I got.