Hairstory - Reviews and experiences

I recently tried this hair product from a company, and I gotta say, it's really amazing! The quality is top-notch, even though it's a bit pricier. The New Wash went above and beyond what I expected, and my hair feels so good and lively after using it. Only hiccup was a lost shipment, but the customer service team was so professional and quick to sort it out. They sent me a new order right away at no extra cost and let me keep the first one when it finally showed up. As a nice touch, they also gave me 10% off my next purchase. I'm really impressed by how much they care about making customers happy - great company!

The customer service at Hair Story was just awful. I had to wait way too long to hear back from them when I had questions. I had to send a bunch of emails just to get help with returning a product. They didn't even say sorry and wouldn't give me anything for all the time I wasted. My order took forever to get to me, way later than they said it would. My whole experience with Hair Story was super frustrating and let me down big time.