Hairstory - Reviews and experiences

As a client at the salon, I had a really good time with the haircare products I bought. The staff knew their stuff and were super nice, they helped me pick the perfect products for my hair. But I gotta say, I was a bit bummed about the return policy being kinda unclear, it caused some confusion when I tried to return something. Despite that, I had a great time shopping at the salon and would totally suggest their products to others.

It's not cool to hear about the trouble you had with your subscription. Getting shut out of your account and still getting charged even after you cancelled is just not right. And having three whole bottles of a product that doesn't do squat for your hair? That's just plain annoying. And to top it off, you have to pay to send them back? That's just adding insult to injury. Businesses need to focus on treating customers right and being honest, and it seems like they really dropped the ball here. I get why you wouldn't want to give them another chance with a subscription. Hope things get sorted out for you soon.