GoPro - Reviews and experiences

The customer service at this company is just terrible. I had so many problems trying to reach them on their messed up website, and when I finally did, all I got were these canned, unhelpful responses. It really bothered me how they didn't seem to care about my situation as a loyal customer dealing with subscription issues. They basically just ignored me and gave me useless answers. It was a letdown and I left feeling really frustrated.

This company is an absolute nightmare to deal with. I’ve been trying to get in touch with their service center for two weeks now to get a replacement for my camera, and it’s been impossible. Their lack of communication and customer service is so frustrating. Do yourself a favor and buy your camera somewhere else.

What a horrible customer service experience, eh? Spent over an hour trying to fix a problem and got nowhere. They give you a voucher for a subscription with your purchase, but the product won't even take the vouchers. Now I'm stuck dealing with a useless company and their competitor, which is even worse. Their English communication skills are just terrible, making it so hard to follow along. Definitely steer clear of this company! I'm gonna look into other options for sure, eh.

I recently had to go through the whole process of trying to replace my camera cause it was acting up, and I gotta say, it's been a real pain in the butt. Even though I did everything they told me to do in the chat, I was told I still needed to book a call back to finish the order. I've asked for this call back four times in the last six days and still haven't heard anything. This lack of response just ain't right 'cause I can't even use the subscription I paid for without a working camera. Not knowing when this replacement is gonna happen is just plain annoying and disappointing. All in all, the customer service I received has been a huge letdown.

I was so excited when I found out about the camera replacement subscription that the customer service team was offering. I was really looking forward to it, especially since they promised a hassle-free replacement for my camera that was out of warranty. But man, was I let down when after following all the instructions, I heard back from Camille, the same person I talked to before, saying they couldn't help me because the warranty had expired. Like, what? That made me so frustrated and upset. I even had evidence from our previous chat to back me up! I've tried calling customer service five times now, and every time it's either a busy signal or they just don't bother calling back. It's just not right, you know? The lack of follow-up and responsibility is just not cool at all.