Giuseppe Zanotti - Reviews and experiences

I ordered what I thought was a simple knit beanie to wear on my commute and for weekend dog walks, but the parcel contained a different cap. I put it on — it was surprisingly comfy and kept my ears warm, so that was a small bonus — but it wasn’t the style or colour I chose. I sent a photo when support asked, waited, got a label days later and shipped it back, then had to call again to learn the site had the wrong picture up and they don’t stock it. Messy, needs better sorting.

keep your tracking and don’t let it go too long without pushing them. Would be nicer if the whole thing wasn’t so drawn out, but glad it ended alright.

the warehouse sent them to the wrong address, then after I asked Giuseppe to contact DHL they told DHL to bring the parcel back to the warehouse. Fine, okay. They emailed saying they'd issue a refund, but three weeks later there's nothing in my account. I've called over ten times and every rep says "we have refunded" — even after I sent a bank statement proving no funds. They're still insisting it's done. I'm disappointed; the shoes themselves are decent but the aftercare is a mess. I've dealt with other retailers that actually resolve this stuff, so this stands out. I'm reluctantly getting legal advice if this isn't sorted soon. Not what I expected.

product was fine, service hasn’t been helpful, and the whole refund trail is surprisingly messy.