Giraffetools - Reviews and experiences

Overall I'm glad it worked out — I had one of their 65ft retractables for three years and bought another for the back yard. The new one stopped locking, I contacted Giraffe Tools and they quickly confirmed the fault and sent a replacement. Price was fair, ordering was easy, service was solid though I was worried.

Was mid-morning when I messaged them about the faulty unit — I’d only been using it a couple of weeks and was already annoyed. Tina replied super quick, asked for a couple details, then sorted a warranty replacement. Pretty relieved and honestly happy it went smooth.

Overall it does the job, just not flawless. I grabbed this after a neighbour showed theirs, so I expected smooth setup. The instructions were oddly ordered — no need to hook the hose before assembly, which caused wasted time. Also the external brass fittings leaked at first; after I sent photos the company promptly shipped a replacement. It's sturdy and works well now, but it took patience.

I hit buy and then facepalmed — ordered two of the same thing. I started using one the next day and liked it right away; then I noticed the extra charge. I messaged them and they sent a return label fast. Refund landed on my card within days and they actually checked back. That’s when I knew I was happy.

There I was, pulling the hose across the lawn again and thinking, great—another thing that looks good but won't last. Turns out I was wrong. The Giraffe retractable hose has become my go-to for watering the garden and rinsing the truck; it retracts cleanly and doesn't tangle like old hoses did. I did need after-sales help once — spoke with Doris — and she actually fixed the little bracket issue quick, no fuss. I still roll my eyes a bit, but mostly I'm pleased.

I was halfway through a weekend project when the old router started acting up, so I messaged support (bit anxious). They replied fast, walked me through safety checks and how to reset things, and when that didn't cut it they shipped a replacement right away with a short apology — arrived quicker than I expected. Delivery and the clear service notes made it easy to get back to work. Nice to see a company actually cares.

I almost didn't buy this pressure washer — kept thinking it would be flimsy and a hassle to get fixed. It arrived and did an awesome job on the driveway and the car right away, but the hose drum jammed after a couple uses. I hesitated, emailed support with videos, kind of braced for the usual runaround. To my surprise they walked me through a few checks, then just sent a replacement unit when it was clear. Using it daily around the house, no complaints.

buy direct from the supplier, not through eBay/Amazon — their customer service actually helped when I had questions.

power lead could be a bit longer.