Foreo - Reviews and experiences

I had a little problem with my Luna Body device. I reached out to customer service for help and Marija was awesome. She helped me out with submitting my claim and I got my replacement really fast. I'm happy with the support I got from the company and I love all my Foreo devices.

I bought a silicone toothbrush for my 2 year old, and it's been amazing for his oral hygiene routine. He's actually excited to brush his teeth before bed now, which wasn't the case before. But I was a bit bummed when two bristles fell off after the first use. Luckily, customer service was quick to respond and sent me a replacement toothbrush. Their help really made a difference in my son's nightly routine, and I'm thankful for their assistance.

I had a problem with my UFO2 mask machine, so I reached out to customer service. They were so helpful and quick to respond. I sent a video showing the issue, and they sent me a replacement within a week. Their service attitude was exceptional - they really care about making sure customers are happy and solving problems fast. So grateful for their dedication and enthusiasm!

I've been a customer of this company for quite some time now, eh! And I gotta say, I ran into a bit of a problem with my Kiwi device lately. But, despite it being the first hiccup I've had with their stuff, I gotta give credit where credit's due - the service I got was top-notch. The customer service rep, Danny, was super helpful and quick to help me out with my issue. She assessed the situation right away and sent me a new Kiwi device, which arrived pretty darn quick. I still have faith in the quality and reliability of their products and the company as a whole, ya know?

So, I got this face brush thing back in November, but I had to wait to use it because of a medical issue. Finally, two weeks ago I got the okay to try it out, but it totally wasn't working! Spent like 5 hours trying to get it to work, but no dice. Luckily, this really kind person named Arya stepped in to help me out and got me a replacement. The new one just came in today and it's working like a charm! I'm curious to see if it helps me not look like a yeti before summer rolls around... stay tuned!

Eh, so I had a little hiccup with my brand spankin' new Luna 4 Body getting busted up, ya know? I decided to shoot customer service a message for a hand. Well, let me tell ya, they were lightning fast getting back to me, especially Marko. Not only did he reply quick as a duck on a June bug, but he was super helpful too. He asked for some snaps and a video of the issue, and I sent 'em off without delay. After checkin' things out, he walked me through the whole claims process and lo and behold, in less than a day my claim got the green light. My new Luna 4 Body showed up in no time, and man, I tell ya, I'm as pleased as a pup with two tails about the service I got from Foreo.

I just bought a Bear, Bear Body, and Kiwi from this company, and let me tell ya, I am super happy with them. I'm in my forties and I've seen a big difference in my skin and body since I started using them. The quality is top-notch, and now I'm a loyal customer. Plus, when my Bear started acting up, they quickly replaced it for me, proving they really care about keeping their customers happy.

I had to reach out to customer service about a product issue that was covered by warranty. Pamela got back to me quickly and gave me clear directions on how to get a new one. I was really happy when my replacement arrived without having to deal with sending back the old one. Pamela's awesome help and the fast replacement made me trust this company more for my future buys.

Mia over at Customer Service was amazing! I just needed a new toothbrush head and she took care of it right away. No need for a long story - she was so nice, knew her stuff, and handled everything like a pro. Now that's how you do customer service!

My recent experience with getting my device exchanged at Foreo in Singapore was quite frustrating. First off, I have to say that the customer service, especially from Paula, was amazing. She really took the time to listen to my concerns and was very helpful. I would definitely give her 5 stars. However, the actual process of exchanging the device was not so great. The policy right now says that we have to go back to the store where we bought the device to get it exchanged. This is fine if the store is close by, but the Sephora stores in Singapore that sell Foreo products are not convenient for me. This makes it really hard for me to get my Luna 4+ and other Foreo devices exchanged when they are not working properly. Paula did try to help by offering to deliver my Luna 4+ to me, but there was a problem with actually exchanging the device. I was supposed to open the battery lid with a knife, which was difficult and seemed dangerous for me since I don't know much about these things. As a loyal customer of Foreo, I really hope that the company can take another look at their device exchange policies in Singapore, especially for customers like me who might need to get their devices exchanged more often because they keep having problems.

Hey there, I just wanted to give a shoutout to Nady for the awesome customer service she gave me when I needed to replace my warranty. She was super quick, helpful, and made the whole process easy peasy. It's great to know that if anything goes wrong with my stuff, there's a team of friendly folks ready to help out. So, big thanks to Nady and the customer service crew for taking such good care of me!

Oh my goodness, my Luna 3 Plus ended up breaking, but when I reached out to customer service, Marko totally came through! He was super fast, gave clear instructions, and was really helpful with getting my warranty claim sorted out. In just a few days, I had a brand new Luna 3 Plus on its way to me. Marko was like a real superhero! The way he handled everything was just incredible. Foreo is definitely my top choice for skincare tech now! Sorry, Owlet, but there's definitely a thing or two you could learn from Foreo!

My recent online order from your website ended up charging me twice on my PayPal account and sending me two of the same devices in the mail. When I contacted customer service, Arya helped me right away. He was really friendly and made sure to keep me updated throughout the whole process. I really liked how quick he was to respond to my emails and address my concerns. Arya gave me clear instructions on how to return the extra device and even gave me a free shipping label. In the end, I got a full refund for the extra item. I'm really happy with my purchase and the amazing customer service I received from Arya.

I had this neat thing that was supposed to heat up, but it ended up not working at all. So I reached out to this girl named Marija, and she tried to help me fix it, but unfortunately, nothing seemed to work. Marija was super nice though, and she helped me figure out how to get a new one through the warranty. Now I'm just playing the waiting game for my replacement to arrive. All in all, not the greatest experience with the product, but the customer service was top-notch!

I had to reach out to customer service about a problem I had with my recent purchase, and let me tell you, the service was amazing. The person I talked to was really nice, friendly, and addressed my concerns right away. I was really impressed with how Foreo takes care of their products and deals with any customer problems quickly. In just two days, I had a new product on its way to me. Dealing with customer service was great, and I'm grateful for the awesome help from the representative.

My UFO contraption conked out on me, eh? The heating and cooling functions just up and quit, right out of the blue. I was pretty disappointed because I really enjoyed having it for my skincare routine. But, guess what? I reached out to Customer Care and Petra was an absolute gem, eh? She was so friendly and helpful while guiding me through the warranty claim process. Everything went off without a hitch and now I've got my UFO contraption up and running again, eh? Yay!

The customer service team, especially Pamela, was so quick in approving my warranty claim. In just 48 hours, they sorted everything out and I got my new item in less than 2 weeks. I'm really happy with how it all went down.

My Luna 3 stopped working and I was so disappointed. But when I reached out to customer service, they were really helpful! Nihad assisted me with my claim and it was all sorted out quickly. I was really impressed with the service, thanks Foreo!

I gotta tell ya, me and my partner have been using this one toothbrush and it's been amazing for our teeth! Especially for my partner - her dentist even noticed how much better her gums and teeth were looking. So, she told me about the brand and I decided to give it a try. I have super sensitive gums, so I need a soft bristle brush, and let me tell you, the one I got from this company has really made a difference for me. Plus, when I had a problem with it, the warranty service was so good - they didn't even make me send back the broken one. Overall, dealing with this company has been fantastic and I'm one happy customer.

I just had to send back my device because it wasn't working right. Luckily, the whole warranty process was smooth and painless. I gotta say, the customer service I got was top-notch. No hassle getting the approval for the return and making sure my device was fixed or replaced in no time. I feel good about buying more stuff from this company now, knowing they've got my back with their reliable and helpful customer service.