Filippa K - Reviews and experiences

The customer service at this store is totally brutal. They don't bother replying to emails, and forget about trying to call them - no one picks up. I had to return something worth over $1200 and now they're saying they never got it, but aren't doing anything to fix it. Save yourself the trouble and steer clear of this online shop.

I had a really frustrating time with the customer service at this store, eh. I brought back a pair of pants three weeks ago, and even though UPS said they got them back at the warehouse two weeks ago, I still haven't got my money back. It's not cool that they're not keeping me in the loop and taking so long to give me my refund, especially with Christmas coming up, eh. I've been reaching out to them a bunch of times, but I still haven't gotten a good answer.

I bought these pants from a store and they don't fit me at all. I did everything I was supposed to in order to return them, but now they're stuck at some UPS place and I'm not getting any help. I've been trying to contact someone for TWO weeks and still nothing. It's really frustrating and all I want is my money back!

I recently bought something from this company and was bummed to see my order didn't come with a return label. I tried contacting customer service a few times to ask about it, but they totally ignored me. It's frustrating to deal with this lack of customer service, especially when you're paying good money for their stuff.

I'm pretty upset with the customer service from this company, eh. I've been trying to get a hold of them on the phone, but no luck. Emails are being ignored, and the chat on their website is useless. I sent back a return three weeks ago and still haven't heard anything about my refund. This whole lack of communication and slow processing is just not cool, eh.

I'm really not happy with the customer service at this store, eh. I returned something over two weeks ago and it's still not here. I've been trying to get in touch with customer service through email and chat, but I haven't heard back from anyone, eh. When I called today, they said it was outside of their working hours, even though it was smack dab in the middle of the day. Like, what's up with that, eh? I'm stressing out about my return and I think a brand like this should be doing better, eh. Can someone lend a hand with my problem, please?

I had a really bad time trying to return this broken thing I bought. I tried to contact customer service on the second day I got it, but nobody answered my calls or emails. And to top it off, the return label they gave me didn't even work, so I couldn't send it back to get my money back or swap it for something else.