Filippa K - Reviews and experiences

I just got this awesome sweater from the store and honestly, it's now my absolute fav! The colour is so pretty, it fits perfectly, and the quality is top-notch. I was a bit hesitant at first because of some not-so-great reviews I read on Trustpilot, but I went for it anyway since I really loved the sweater. To my surprise, it was shipped super fast and got to my doorstep in just 4 days without any issues. I did have a question that I needed to ask Customer Services about, but it took them a long time (like 10 days) to reply. Luckily, the sweater was still in stock when they finally got back to me, but they really should work on speeding up their response time. Other than that one hiccup, my experience with this store was really good.

I bought a pair of Julie pants at your store not long ago, and unfortunately, there's a hole in the fabric near the inner thigh/groin area. I took them back to the store and at first, they said it was just normal wear and tear and couldn't do anything about it. These pants are barely 2 years old, and such poor quality shouldn't happen so soon. I paid over 2000kr for them, so I expected better quality. When I first got the pants, the salesperson even said they would last for many years, which is the norm for your brand. I've always been a loyal customer and have a lot of your stuff, so I was really let down by how they reacted. They asked me to come back the next day to talk to the manager, who accused me of not taking care of the fabric properly because it looked shiny, even though I always follow the care instructions for my clothes. She also mentioned that the label on the pants had faded (I checked another pair of shorts that are only 8 months old, and the label has also faded). Even though she said she would send the pants for more tests to see if there was a manufacturing issue, the truth is that the quality of the pants I bought doesn't meet the standards for the price I paid. Good service would have meant offering a replacement or a proper repair. As a long-time customer who has never had this problem before, I'm now wondering if I should start looking at other brands in the future.

I've been a customer of this brand for a while now and I've bought quite a few items like dresses, tops, sweaters, and a coat. I really appreciate the classic and eco-friendly designs they have. The quality of the clothes is mostly great, but I've found that the tencel pieces can wear out quickly. Sometimes the sizes can be a bit off, especially with the oversized items that fit bigger than expected.

Eh, I just gotta say, that fancy "high-quality" clothing I bought? Total waste of cash, eh. The stitching fell apart after one wash, and the material was cheap and scratchy, eh. Plus, the prices were way too high for such lousy stuff. When I tried to speak up and complain, they were rude, disrespectful, and didn't take responsibility at all, eh. Clearly, they care more about their money than making customers happy, so I won't be going back there, eh. Save your money and find somewhere else to shop, eh.