FC-Mot reviews

Started last week, felt skeptical, then surprisingly smooth.

Halfway through a shift I found a torn glove; support (Daniel) sorted it, delivery arrived on time, relieved.

Mid lunch I saw them on a friend's IG; delivery was fast, support (Jess) helpful and answered my questions quickly.

Daniel sorted me a replacement helmet fast, delivery was quick — minor scuff but otherwise great service, thanks

Was hesitant they'd replace a lost jacket accessory and ship it overseas — I wear my leather jacket daily to work. They sent a free replacement, grateful.

support fixed my missing items so I'm satisfied. I contacted them yesterday about an incomplete shipment; Daniel Kaiser was calm and helpful. Minor delays.

Halfway through checkout I hesitated — had a bad run with another shop, shipping nightmares — but they shipped next-day, package arrived fast and intact, and their customer emails were clear, so my doubts melted away.

Overall satisfied — they fixed the vent issue quickly but it wasn't flawless. The vent fell off my helmet visor, I contacted them, they sent a spare part fast. First use went well, fit's okay.

I started using it right away, felt solid but awkward at first. After a rocky exchange, Daniel sorted the refund professionally. Took longer than expected — shipping Finland–Germany back and forth slowed everything.

I was on the fence about buying this helmet — worried it'd be bulky or the visor would fog on my daily bike commute. Those doubts faded. Daniel fixed an issue fast, great chat, I'm using it every day.

I’ll keep buying here. I ordered last month. First impression was fast delivery and decent price. Gloves tore after a few uses, but Daniel Kaiser refunded me without fuss. That made me surprisingly loyal, really.

Needed a replacement after a move — my commuter bike was the only option with a sore back. They shipped the wrong part. It wasn't ideal; I made it work. Feels a bit loose but does the job.

Wasn’t sure at first — I ordered the bike stands from Germany and started using them in my garage when they arrived; first impression was wary, but they feel solid and well-made, easy to position under the rear wheel, and I’m pleased.

Mid-ride this morning my helmet clip snapped — not ideal. The replacement part Daniel arranged slid in like it belonged there; fit felt solid, no wobble, and the visor opens smooth now. Guy answered quick, way better than that other shop who ghosted me. Glad it's back to normal, a bit relieved and quietly impressed.

Pulled this jacket on for a two-hour ride, grumpy about the price, but it surprised me. Snug in the shoulders, vents actually work, padding in the right spots — warm and protective on damp backroads. Needed one after my old jacket fell apart and my back started acting up. Still annoyed by import fees and return costs.

I ended up ordering the Faster 4 from overseas because no shop in Tokyo had my size and I needed something for daily commuting. The shoes felt stiff at first, but broke in after a couple rides and now they're comfy and supportive. Shipping had sparse updates and a 2200 JPY customs charge, but overall I'm happy and relieved I found them.

Standing by my bike I was wondering if this order would be another hassle. I’d just opened the jacket and the zipper stuck — annoying, right? I reached out and Daniel Kaiser at FC‑MOTO replied fairly quickly, not just a canned message. He walked me through a couple of fixes, then arranged a replacement part when those didn’t work. The moment I knew I was actually happy was when he followed up two days later to check the fit and that the zipper stayed put. I wasn’t thrilled about the initial snag, but his follow-through and the small discount he offered made it worth recommending to my biker buddies.

I was fiddling with the intercom on my brand-new helmet the day after it arrived — classic rookie move — and managed to scuff the cheekpiece. Annoying, of course, especially with a fresh helmet. First impression of FC Moto when ordering was smooth; shipping was quick and the site was easy enough. But the real moment I felt like, yep, these folks care, was when I emailed about spare cheekpieces and got a reply almost immediately saying they’d send a replacement, no drama, no long forms. That relief (and a tiny bit of gratitude) stuck with me through my first ride wearing the fixed helmet. Would definitely buy from them again.

I had the helmet on the kitchen bench and the Cardo just refused to wake. I’d first spotted Chromeburner on a MotoGP forum and a mate had tipped me about them, so I shot an email explaining the battery wouldn’t hold charge. Daniel Kaiser answered quickly. Short, clear, fixed in one message — they said they’d send a replacement. I asked nicely if it could arrive in about two weeks since I was heading down to Phillip Island for the MotoGP. To my surprise it landed at the door in five days, sent all the way from Germany to Australia, which felt a bit unreal. The headset worked perfectly and made the whole 5500 kilometres easier. If I’m honest, their paperwork and tracking were thin, and I had to ask a couple of questions, but that didn’t matter much. Polite, efficient service — I’ll use Chromeburner again.

I wouldn’t count on fast delivery here, though the site itself had some nice bits. I ordered about €500 worth of clothes for my daily work wardrobe — stuff I wear commuting and to meetings — and I needed it within a couple of weeks. Everything showed “in stock” with 2–3 business days shipping, so I assumed no sweat. That turned out to be wrong. After nine days with no update I opened a support ticket and got an automated reply saying none of the four items were actually available and they’d be restocked on the 18th. I tried to get a partial shipment (would’ve been fine) but replies to that email didn’t work, so I opened another ticket. By the 21st, still radio silence except for the same canned message, even though the restock date had already passed. Phone line was dead the whole time. So, communication was the big letdown — felt like talking to a bot on repeat. What surprised me in a good way: the photos and sizing info on the site were actually helpful and clear, and prices weren’t terrible, so if they fixed inventory accuracy and gave a real human channel it could be decent. For now, though, I’d only order if you’re patient and don’t need the items soon.