Etnies - Reviews and experiences

I ordered something online and unfortunately got the wrong size. I tried to contact them through emails and voicemails but got no response at all. I think it's pretty bad customer service, especially for just exchanging a product. I've seen other people with the same problem in their reviews, so it seems like a common issue for them. This whole thing left a bad impression on me, so I wouldn't recommend shopping there to anyone.

I had a not-so-great experience with the customer service at this store. I ordered a pair of shoes in the wrong size by mistake and tried to get in touch with them right away to fix it. But when I emailed them, I got no response at all. I even left a voicemail and still heard nothing back. Now, it looks like the wrong size shoes have already been sent out, and I'm feeling pretty frustrated and let down.

I just ordered two pairs of shoes online in size 11 UK, but then I found out that the mobile site changed it to US sizes. I was worried at first, but the company's customer service was amazing! They fixed the website error right away, sent me a returns label since the shoes had already been sent out, and quickly sent me the right size shoes. I was really impressed by how fast and hassle-free they handled everything.