Etnies - Reviews and experiences

I bought a pair of shoes from this store not long ago, and let me tell you, it was a total nightmare. The customer service was seriously lacking - I tried to return the shoes on their website, but ran into a bunch of issues. The only way to get a return processed was through an RMA, but every email I sent got bounced back, making it impossible to contact them. Dealing with a company that can't even offer decent customer service and a straightforward return process is beyond frustrating. Needless to say, I won't be shopping there again.

Oh my gosh, I ordered these shoes online thinking they would fit me, but when they arrived, they were soooooo big! And when I tried to return them, they expected me to pay for it! Like, seriously, who does that?!

I bought a pair of shoes from your store but had to return them because they were too big. I was kinda bummed about the sizing because I got my usual size but they were way too large. The shoes were really good quality and I loved the style though. My main problem was with the return process - I had to send them all the way to the Netherlands and it cost me a lot. If there was a UK address for returns, I would have been much happier with everything.

I bought some winter boots here, but they didn't fit right. When I went to return them, I found out they have a sketchy return policy. They wouldn't take them back because of a bit of dirt on the soles, which is totally unfair. I tried talking to customer service a bunch of times to fix it, but all I got was automated responses. It's really annoying when a company doesn't follow the rules and makes it hard for customers to return stuff. I wouldn't suggest ordering from this place.