Epic Water Filters

Epic Water Filters - Reviews and experiences

Average rating
5.6 /10
Based on 17 reviews
Oct 2023-Mar 2024
Star distribution
50
42x
36x
26x
13x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (17)

Water filter replacement

Service

The customer service at this company is just terrible. I had a really bad time dealing with them when I tried to order replacement water filters. They didn't even ship my order through USPS priority mail like they promised, and it took over two weeks for me to get it. Every time I contacted customer service, it felt like they were making fun of me and didn't care about my concerns at all. The company's overall attitude was disrespectful and dishonest, so I ended up asking for a refund. I would suggest avoiding this company and looking for other options for your filter needs. Personally, I found some aftermarket replacement filters on Amazon for a way better price and got them in just two days. The water quality seems just as good as the original brand.

Filter purchase

Service

The water filter is actually pretty good. It does its job well, filtering the water effectively. But the customer service is just terrible. I had orders missing for a whole month, marked as unfulfilled. And when I asked for a refund, they said no, claiming the products were already packed. And to top it off, they canceled my subscription without asking, instead of fixing the problem with the seriously delayed package.

Jug purchase

Service

The jug itself works pretty good and does a good job of filtering water. But man, let me tell you, I've had a really bad time dealing with their customer service and replacement filter program. I signed up for a replacement filter ages ago, but it never showed up. Every time I reached out to customer service, they promised it was on its way, but I never got it. It's frustrating to see such lousy service for what could be a top-notch product.

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About Epic Water Filters

Epic Water Filters is a company specializing in the development and distribution of water filtration systems designed to remove over 200 potentially harmful contaminants from tap water. Their product range includes water bottles with built-in filters, pitcher filters, and home water filtration solutions aimed at providing clean, safe, and sustainable drinking water. Founded on the principles of environmental conservation and public health, Epic Water Filters advocates for reducing reliance on bottled water, thereby minimizing plastic waste and promoting a healthier lifestyle. Their products are widely recognized for their effectiveness in filtering out pollutants, including heavy metals, pesticides, and microplastics, making clean water accessible to consumers without compromising on convenience or environmental responsibility.

Last update: November 29, 2024

Website
Menu