Epic Water Filters - Reviews and experiences

The customer service at this company is just terrible. I had a really bad time dealing with them when I tried to order replacement water filters. They didn't even ship my order through USPS priority mail like they promised, and it took over two weeks for me to get it. Every time I contacted customer service, it felt like they were making fun of me and didn't care about my concerns at all. The company's overall attitude was disrespectful and dishonest, so I ended up asking for a refund. I would suggest avoiding this company and looking for other options for your filter needs. Personally, I found some aftermarket replacement filters on Amazon for a way better price and got them in just two days. The water quality seems just as good as the original brand.

The water filter is actually pretty good. It does its job well, filtering the water effectively. But the customer service is just terrible. I had orders missing for a whole month, marked as unfulfilled. And when I asked for a refund, they said no, claiming the products were already packed. And to top it off, they canceled my subscription without asking, instead of fixing the problem with the seriously delayed package.

The jug itself works pretty good and does a good job of filtering water. But man, let me tell you, I've had a really bad time dealing with their customer service and replacement filter program. I signed up for a replacement filter ages ago, but it never showed up. Every time I reached out to customer service, they promised it was on its way, but I never got it. It's frustrating to see such lousy service for what could be a top-notch product.