Epic Water Filters - Reviews and experiences

I signed up for this sweet water filter subscription, but things went wrong real quick. They hit me with "we're rolling out a new and better filter so there's gonna be a delay" and I was cool with it at first, but then a whole month went by and still no shipment. I had to pull the plug on my subscription 'cause I got fed up waiting. It's a real bummer 'cause I was really digging my Nano filter. Now I'm crossing my fingers hoping I can track it down on Amazon.

The water filter works really well, no complaints on that front. But let me tell you, their filter replacement program needs some serious work. I put in an order almost three months ago and I'm still waiting for it to be fulfilled. After so many back and forth emails, I finally got a refund. It's really too bad because the filters themselves are top-notch, but their customer service needs a major upgrade.

I bought a new filter from your store not too long ago, and I have to say, it's top-notch in terms of quality and performance. But I've had a tough time trying to get another filter for my unit. I've been trying since February and it's been really frustrating. I hope we can sort this out soon because I really love the product and all the good things it does.

I ordered a new water filter, eh, but it never showed up, eh! When I called customer service, they just kept saying it would be delivered soon, eh. But after waiting for 2 whole months, I realized it wasn't coming, eh. They didn't want to give me a refund even though I asked so many times, eh. Now I'm stuck with a jug that can't even filter my water properly, eh. Not cool, eh!

I bought a water filter that was supposed to be in stock, eh. But now it's been two months and still no sign of my order, ya know? I've tried to get in touch with customer service through email, but they haven't even bothered to respond, ya feel me? This lack of attention and communication is pretty disappointing, eh. Makes me wonder if I got caught up in some kind of scam, eh. So now I've had to take it up with my credit card company for them to look into it further, ya know?

My order took so long to come, like 4 weeks! But when I called them, they were super nice and got everything sorted for me. I heard some folks in the UK had to wait forever for their stuff, but hey, at least the products are top-notch.