Epic Water Filters - Reviews and experiences

I signed up for a replacement filter subscription, but when I didn't get my order and reached out, they refunded me and canceled my subscription. I had to bug them multiple times, and all I wanted was the filter I paid for. Instead of fixing the problem, they gave me a promo code for a product that was sold out. They really need to work on their communication and supply management.

I just bought a water filter and some replacement filters from this company and at first, I was pretty happy with everything. But then things went downhill fast when I found out that a lot of the stuff I needed was out of stock. The real kicker was when I saw that the replacement filters I needed were nowhere to be found, leaving me with a useless filter. I tried to contact customer service by email, but they never got back to me. It's really disappointing and frustrating not getting any communication or answers.

I recently bought a water jug and extra filters from this company. The filters are really good quality and give me nice, clean water. But when I needed a new filter, I had a bit of a letdown. I sent a bunch of emails and messages through their Facebook page, but never got a response. As a customer, I think I deserve better communication and support when I need help with a product I bought. It's frustrating not hearing back, especially when I'd rather buy from them directly instead of going to Amazon for new filters.