Epic Water Filters Reviews
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Water filter subscription
I signed up for this sweet water filter subscription, but things went wrong real quick. They hit me with "we're rolling out a new and better filter so there's gonna be a delay" and I was cool with it at first, but then a whole month went by and still no shipment. I had to pull the plug on my subscription 'cause I got fed up waiting. It's a real bummer 'cause I was really digging my Nano filter. Now I'm crossing my fingers hoping I can track it down on Amazon.
Nalgene bottle filter
I drink tons of water every day, and I was a huge fan of this filter company before. But lately, things have gone downhill. Their customer service used to be amazing, and delivery was super fast, but now they never have any stock and seem indifferent. They keep saying they'll restock soon, but it never actually happens. And now they have this new filter that's supposedly eco-friendly, but it's terrible. It's like trying to drink water through a tiny straw, only worse! Their old filter worked perfectly, so why change it?
Replacement water filter
I used to absolutely love this brand, eh! Their filters were amazing, the service was top-notch, and my orders always showed up right on time. But lately, it's been a real bummer. I put in an order almost two months ago, got charged right off the bat, and I still haven't seen hide nor hair of it. When I tried to get some help, they said they'd give me a refund, but it's been weeks and nothing. Feels like they don't give a hoot about their customers anymore. Think it's about time to start searching for a new water filter brand, eh.
Water filter replacement
The customer service at this company is just terrible. I had a really bad time dealing with them when I tried to order replacement water filters. They didn't even ship my order through USPS priority mail like they promised, and it took over two weeks for me to get it. Every time I contacted customer service, it felt like they were making fun of me and didn't care about my concerns at all. The company's overall attitude was disrespectful and dishonest, so I ended up asking for a refund. I would suggest avoiding this company and looking for other options for your filter needs. Personally, I found some aftermarket replacement filters on Amazon for a way better price and got them in just two days. The water quality seems just as good as the original brand.
Faulty water jugs, unreliable filters
Just a heads up to anyone thinking about getting water jugs and filters from this company - don't bother. I bought two jugs with filters, one Epic and one Nano, and both were no good. They did send me new filters, but surprise, those were no good either! All four filters were messed up, which really makes me wonder about this company's quality control. How can I rely on a company that can't even make their products work properly?
Subscription filter replacement
I signed up for a replacement filter subscription, but when I didn't get my order and reached out, they refunded me and canceled my subscription. I had to bug them multiple times, and all I wanted was the filter I paid for. Instead of fixing the problem, they gave me a promo code for a product that was sold out. They really need to work on their communication and supply management.
Water filter and replacement filters
I just bought a water filter and some replacement filters from this company and at first, I was pretty happy with everything. But then things went downhill fast when I found out that a lot of the stuff I needed was out of stock. The real kicker was when I saw that the replacement filters I needed were nowhere to be found, leaving me with a useless filter. I tried to contact customer service by email, but they never got back to me. It's really disappointing and frustrating not getting any communication or answers.
Water jug and replacement filters
I recently bought a water jug and extra filters from this company. The filters are really good quality and give me nice, clean water. But when I needed a new filter, I had a bit of a letdown. I sent a bunch of emails and messages through their Facebook page, but never got a response. As a customer, I think I deserve better communication and support when I need help with a product I bought. It's frustrating not hearing back, especially when I'd rather buy from them directly instead of going to Amazon for new filters.
Filter purchase
The water filter is actually pretty good. It does its job well, filtering the water effectively. But the customer service is just terrible. I had orders missing for a whole month, marked as unfulfilled. And when I asked for a refund, they said no, claiming the products were already packed. And to top it off, they canceled my subscription without asking, instead of fixing the problem with the seriously delayed package.
Filter purchase, refund for unfulfilled filter order
The water filter works really well, no complaints on that front. But let me tell you, their filter replacement program needs some serious work. I put in an order almost three months ago and I'm still waiting for it to be fulfilled. After so many back and forth emails, I finally got a refund. It's really too bad because the filters themselves are top-notch, but their customer service needs a major upgrade.
Leaking particles into the filtered water
The filter in the jug is letting out tiny particles that end up in our tea, and then when we drink it, the bits end up getting stuck in my throat. I've already cleaned the kettle, so that's not the issue. My son got me this new jug last week to use alongside the other one. After seeing the bad reviews from other buyers, I really should have checked them out first before buying this product. No point in contacting the company, it's probably not worth my time. Stick with the other filter brand instead. I've even taken pictures of the particles in the jug and in my milk-free tea, but I have no idea where to post them.
Replacement filter
I bought a new filter from your store not too long ago, and I have to say, it's top-notch in terms of quality and performance. But I've had a tough time trying to get another filter for my unit. I've been trying since February and it's been really frustrating. I hope we can sort this out soon because I really love the product and all the good things it does.
Filter design and ease of use
As a customer, I gotta say I'm pretty impressed with this filter. I love how the tap is placed low down, so the water doesn't sit at the bottom like other filters. This helps with better filtration and prevents any yucky stuff from getting in there. Plus, it's super easy to store and use. It's definitely a convenient choice for keeping my drinking water clean and safe at home.
Jug purchase
The jug itself works pretty good and does a good job of filtering water. But man, let me tell you, I've had a really bad time dealing with their customer service and replacement filter program. I signed up for a replacement filter ages ago, but it never showed up. Every time I reached out to customer service, they promised it was on its way, but I never got it. It's frustrating to see such lousy service for what could be a top-notch product.
New water filter purchase
I ordered a new water filter, eh, but it never showed up, eh! When I called customer service, they just kept saying it would be delivered soon, eh. But after waiting for 2 whole months, I realized it wasn't coming, eh. They didn't want to give me a refund even though I asked so many times, eh. Now I'm stuck with a jug that can't even filter my water properly, eh. Not cool, eh!
Bottle and jug filters
I've been a customer since November 2019. I usually buy bottle and jug filters from this company. Lately though, I've been let down by their service. My last bottle filter in October 2021 had some issues. In July 2023, I was charged for a bottle filter that never showed up. I didn't realize until November 2023 that I was charged for something I never got. It's kind of concerning that I had to catch the mistake and ask for a refund. They did refund me when I contacted them, but it makes me wonder if they would have fixed it on their own. I did get a free lid worth £19 in the past, but it doesn't really make up for the trouble caused by the billing mistake.
Water filter purchase
I bought a water filter that was supposed to be in stock, eh. But now it's been two months and still no sign of my order, ya know? I've tried to get in touch with customer service through email, but they haven't even bothered to respond, ya feel me? This lack of attention and communication is pretty disappointing, eh. Makes me wonder if I got caught up in some kind of scam, eh. So now I've had to take it up with my credit card company for them to look into it further, ya know?
Late order, good customer service
My order took so long to come, like 4 weeks! But when I called them, they were super nice and got everything sorted for me. I heard some folks in the UK had to wait forever for their stuff, but hey, at least the products are top-notch.
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