Element - Reviews and experiences

I ordered a bunch of stuff back in early September and had to return one item. But ever since I started the return process, the company has been seriously lacking in communication. I've been waiting for a return label for over two months now, even though they said they sent it. I've sent tons of emails asking about my return, but haven't heard back at all. It's really frustrating to deal with such bad customer service and no follow-through. I'm definitely going to be shopping somewhere else from now on.

This online store is a total mess. I wouldn't suggest it to anyone who doesn't want to waste their time and money. My order came missing some items and there was no return label in the package. When I tried to contact their customer service, it was like talking to a wall. I sent a bunch of emails through their site asking for a return label, and they only replied to one. Not only did they ignore my problem completely, but their response didn't even make sense. And the cherry on top, they want you to pay for the return shipping. Can you believe a company with this kind of reputation would give such terrible service?

It's been two weeks and still no word about my return! Customer service is just awful, don't they care about us at all? I feel completely ignored and it's so frustrating.

I ordered something online, but it never showed up. I kept waiting and waiting, but it never arrived. So I emailed them to ask what happened, and they took forever to get back to me. They said the shipment got canceled and sent back to the sender for some reason. And now I'm still waiting for my money back! This has been the absolute worst online shopping experience!