Electrolux - Reviews and experiences

I was willing to be patient at first. I ordered the mattress July 21, and FedEx showed a label created July 24, so I figured it would be on the way shortly. By July 31, nothing had changed. That was the point where I realized this probably wasn’t going smoothly. There’s no phone number, only email, and the reply said they needed 72 business hours just to look into it. I’ve had delayed orders elsewhere, but usually someone gives a straight answer. By August 12, still no real update. I asked to cancel and was told that has a separate process too. Honestly, it felt like nobody owned the problem.

I had a nagging feeling before ordering, especially because I’d had a messy warranty claim with another mattress company a few years ago. Still, I figured the trial period would make this fairly low-risk. It didn’t work out that way. Once I asked for a return, the website steps didn’t match what support was telling me. Then there was no pickup available, and I was asked to donate the mattress and send proof instead. Maybe that works for some people, but it felt like the rules kept changing. I’m past twenty emails now, with no phone option to sort it out. Replies were polite enough on their own, but nobody gave a clear date or final answer. The mattress is taking up space while I’ve already bought another one. My initial doubts were justified, unfortunately.

By about the eighteenth email, the mattress itself was almost beside the point. I first heard about Emma from a coworker who liked theirs, so I expected a fairly routine return when mine turned out too firm. The poor edge support was the main issue for me, and it was also surprisingly heavy to move around. The refund request started on April 24, 2025, then became a long chain of emails, repeated questions, and extra steps. Because PayPal was past its 180-day window, they said they could not refund the original payment method. What bothered me was that there didn’t seem to be any attempt to check with PayPal or offer a clear workaround early on. There was no courier available in my area to collect the bed either, which apparently happens to other customers too. I was told to donate it, send photos of the transfer, and complete a donation form. Then the financial team asked for wire details plus a bank certificate. My bank agent thought that was odd, especially once a void cheque was suggested as another option, since it shows much of the same information. I wasn’t comfortable sending more banking documents. A certified cheque was not offered. I also asked to speak directly with the financial department, but that was not possible. The phone number listed did not answer, so nearly everything stayed in email, often with scripted replies. The mattress may suit some people, but the return policy felt vague and the process was much harder than it needed to be.

allow 72 business hours, someone will look into it. There is no phone option, which would have helped, because email support did not appear to read the previous messages.

Picture trying to sort out a proper bed while your partner is recovering from surgery, then watching a shipping label sit there doing absolutely nothing. I ordered the Premium Plus on April 13 because the site showed an April 16 delivery. Five days later, the label had supposedly been created, but the mattress hadn’t moved an inch. Every reply was basically “it’ll ship soon,” which gets old fast when you actually need the thing.

I gave the mattress a fair try after it arrived, but it just wasn’t a good fit for me. That happens, and the 365-day return policy was a big reason I felt comfortable ordering in the first place. The actual return, though, became far more difficult than it needed to be.

The first few mornings, I thought maybe my back was just being fussy. My sister had mentioned Emma mattresses after seeing an ad, so we went with the Hybrid Premium Plus in king size, figuring the 365-night trial gave us plenty of breathing room. In practice, it really didn’t feel that simple. When we contacted them early on about the discomfort, we were told to give it 21 days and let our bodies adjust. Fair enough, I guess, but waking up with new back pain isn’t something I wanted to “push through” for three weeks.

The moment I realized this mattress was at least doing its basic job was after a few weeks of sleeping on it and not waking up sore. That sounds like a low bar, I know, but after all the issues around it, that was honestly the main positive I could hang onto. We bought the Emma Hybrid Comfort in king size in January 2024, along with two Essential Cloud Pillows, and it has been our everyday mattress ever since. It isn’t awful to sleep on. It stays level, neither of us has had back pain from it, and it doesn’t feel like we’re rolling into each other during the night. Still, for the price and all the online hype, I expected more than “fine.”
The delivery was the part that really started things off badly. The mattress was dropped in the foyer of our apartment building, right where it was in the way of a door. Then I had to leave work in the middle of the day to deal with getting it upstairs. A king-size mattress in a box sounds manageable until you actually see the box. It was huge, awkward, and much heavier than I expected. My wife and I both work out regularly, so it’s not as though neither of us can lift anything, but moving that thing was still a rough job. Anyone in a condo or apartment, especially if you’re on your own, should think carefully about this. Other companies we’ve dealt with have at least brought larger items to the unit or offered a more practical delivery setup.
Comfort-wise, I’d put it right in the middle. I’ve had cheaper big-box-store mattresses that felt about the same, maybe even better in some ways. It’s not especially plush or supportive in a memorable way. You just sleep on it and move on with your day. That would be okay if the materials had held up better.
The bigger annoyance is how quickly parts of it started showing wear. The side handles began tearing after only a few months. We used them while changing sheets, which seems like exactly what handles on a mattress are there for. The first time I heard the fabric rip, I stopped using them. Since then, we lift it from underneath, but that is not easy with this weight. The top fabric has also developed small tears, holes, and pilling. Every time the sheets come off, it’s hard not to notice.
The pillows were disappointing too. Within about a month, they started getting lumpy instead of staying evenly filled. We still use the mattress because it’s serviceable, but I wouldn’t say we’re impressed. I can overlook the third-party delivery somewhat, but the durability issues are harder to excuse.

I had a bit of hesitation before ordering because buying a mattress online feels risky, especially when you can’t see it first. Still, the reviews and pricing made me think it was worth a shot. Honestly, I was prepared to deal with a long wait or a box that was awkward to move, but I definitely wasn’t prepared for what happened after opening it.

Just bought a fancy new mattress, delivery was super quick. Was loving the comfort at first, but man, that smell when you open it up is intense. Even after leaving it out to air for days, that strong toxic scent just won't quit. Thinking about giving it back 'cause it's been four nights and I still can't sleep on it.

The customer service at this company is seriously disappointing. I found them to be so unhelpful and slow when it came to managing orders. I had to try multiple times just to get a basic shipping/tracking number. And when my order finally arrived, it was really late and missing a package. Trying to get in touch with them was a nightmare, they were basically impossible to reach. It was a total headache, and I definitely wouldn't suggest buying from them again.

I bought a new mattress recently and I was really happy with how it all went down. The delivery was super quick, and I got my order just a few days after I placed it. It was nice being able to keep an eye on my order and get updates on where it was at. The mattress itself is just right in terms of how soft and firm it is. My first night sleeping on it was comfy, and I can't wait to see how it holds up over time. Basically, I'm happy with both the mattress and the delivery service.

I ordered a sleep bundle, eh, but unfortunately I only got pillows and not the mattress, eh. I've been trying to reach customer support for three weeks, but all I'm getting are weak responses. The customer service is just terrible. Now I have to ask for a refund and hope that goes smoother than the mattress delivery. But hey, the pillows are pretty comfy, so that's a plus, eh.

Just moved to a new house and had to get a new mattress. I tested out a few different brands, but this one really impressed me because it's super comfy and keeps me cool. I always struggle to sleep 'cause I get so hot, but this mattress fixes that. Now I can finally sleep all night long without having to hang my foot out for a bit of extra cold.

I needed a new foam mattress 'cause my old one was done for. I checked out brands like Endy, Casper, and Douglas, all with good reviews. But then I saw this one on sale and figured I'd give it a shot. Let me tell you, being a tall and heavy person, finding a mattress that gives the right support is key. And this one delivers! It's like sleeping on a cloud. No more waking up sore. I've never slept better. It's amazing, you gotta try it if you need a new mattress. Seriously, don't wait, you'll love it!

I just stayed over at my friend Liz's place in Toronto and crashed on a Canadian bed. It was so cozy and really good for my back, especially since it's been hurting lately.

I'm really disappointed with how the company has been handling things. I've tried to get in touch a few times now, but haven't heard anything back about my order. At this point, I just want to cancel everything and get a refund because of how unprofessional and uncommunicative they've been.

The delivery was so fast, way quicker than I thought it would be. The mattress came in perfect shape and was exactly what I was hoping for. I would definitely suggest this service to anyone else.

I just bought a new mattress and I gotta say, I was super happy with how everything went. The shipping was fast, the customer service was top-notch, and the mattress is so comfy. I'd totally suggest this product to anyone looking for a new mattress.

I just bought a new mattress from the store and I'm really happy with it! It's super comfy and has really improved my sleep quality. The customer service was top-notch - I had some questions and the staff were really helpful and gave me all the info I needed right away. Overall, I'm really pleased with my purchase and would definitely recommend this store to anyone looking for a new mattress.