Draper James - Reviews and experiences

I bought a dress from this company and I was so disappointed with how it turned out. I only wore it for an hour and washed it like the label said, but it shrunk down to a t-shirt size. I contacted the company, sent them a picture of the dress, hoping for a refund or exchange, but they said no. So now I have to deal with the hassle of taking legal action to sort this mess out.

I'm really disappointed with the customer service I got about trying to return my Jack Rogers sandals. The lack of communication and help just made the whole thing frustrating and not useful at all. The only way I could talk to someone was through email, but even then, the info they gave me was wrong which just made things more complicated and slow. It seemed like they were stalling on purpose so they could deny the return because they have this strict thirty-day rule that starts from when I ordered instead of when I got the shoes, which seems kind of sneaky and unfair to customers. Also, I noticed that the quality of the sandals has gone down, they look cheaper and not as strong as they used to be. When I found out that the company got bought by Draper James, it all made sense. It's sad to see a brand that used to be so good now giving such bad service and products.

The pink cashmere sweater I bought here totally let me down. It shrunk like two sizes after the first wash and when I tried to return it, I got the worst customer service. I had to argue with the staff just to get them to take it back, and then they made me pay for the return shipping! It was such a hassle and definitely not worth it.

I returned something I didn't want and now they won't refund my money! I did everything they asked for to send it back, but they're totally ignoring me. I even sent them emails and tried everything!