Diono - Reviews and experiences

So, we got this car seat, and when it showed up, there was a major issue. We reached out to them about it, and you won't believe it - they expected us to fork over cash to return it, even though it was totally their screw-up! I mean, come on. Super uncool. It's really disappointing because we were in desperate need of it.

I wouldn't suggest buying anything from this company. Their return policy is just awful and it seems like they don't even care about customer service. I've tried reaching out to them several times through email, phone, and even Facebook, but they haven't gotten back to me at all. It's pretty obvious that they care more about making money than keeping their customers happy, and it all starts with their leadership team.