Diesel - Reviews and experiences

not genuine. That’s the detail that stuck with me — no paperwork = no help. I phoned customer service and they politely said they can’t assist without proof of purchase. Fair enough, policy, but still frustrating. For a while I was annoyed, worried about my reputation on the resale site and whether I’d been duped at the store. After stewing on it, I felt a bit relieved that the authentication at least gave a clear answer, even if it wasn’t what I wanted. Lesson learned: insist on any kind of proof, ask more questions at sample sales, and take photos of tags. If you buy something there, push for some documentation. In the end I’d rather know for sure than keep guessing.