Diesel - Reviews and experiences

it was a messy ordering experience at first, but after a bunch of back-and-forth it actually got fixed — not perfect, but okay in the end. I ordered a pair of sneakers in my usual EU size and the box that showed up had the next size up. Annoying, sure, but I figured returns would be straightforward. That’s where things went sideways. My size disappeared from the European site, then popped up on the US site, so I asked my cousin in the States to grab them. His payment kept getting rejected immediately with those automated “risk” emails; no helpful reason given.
I tried live chat, which was: agent, silence, “we don’t have that info,” disconnect. Rinse and repeat a few times. One rep literally dropped the chat, and later the thread vanished like I’d been ghosted. Super frustrating, and for a bit I was ready to write them off — I’ve had smooth returns with other brands so this felt unusually clunky.
What changed was persistence. After sending a polite but firm escalation and a follow-up message through another channel, a supervisor finally reached out and arranged a refund and a one-time reorder at no extra shipping cost. It took longer than it should and could’ve been handled way better, but I did get a proper outcome eventually. So yeah, be prepared for hoops, ask for a supervisor early, and don’t expect clear answers from automated responses. In the end I’m relieved rather than thrilled.