Cuyana - Reviews and experiences

The leather tote bag I got from this store is really top-notch, eh? The craftsmanship is just beautiful, I must say. So, the delivery was super quick, and overall, I'm really happy with my purchase. But, I gotta tell you, I had a bit of trouble with their customer service. I tried to return something and I sent them three emails, but never got a reply. In the end, I had to get my credit card company involved to sort things out. It's just too bad that they didn't follow up on my return request, you know?

I snagged a wallet from this store, but the zipper ended up busting. When I tried to get it fixed up, they claimed they had no record of my purchase and essentially told me "tough break." After that, I ditched all my gear from that shop and swore never to shop there again. They oughta stand by what they sell, especially for how much they charge. Save yourself the hassle and go with a different brand instead of bothering with them.

So, I ordered this t-shirt thinking it would be totally awesome, but when it arrived, there were loose threads everywhere! I was thinking, seriously, what kind of deal is this? I could find a better shirt in the discount section of the store! And when I tried to send it back, they asked me to cover some of the shipping costs! Like, come on, what a rip off! They didn't even want to give me a full refund for this lousy shirt. Not impressed at all.

I recently bought some stuff from here and I gotta say, the website was super easy to use and the stuff I got was top-notch. But, man, the customer service was a bit of a letdown. I couldn't print the return label, nobody got back to my emails quickly, and the hold music was just awful.