Cropp - Reviews and experiences

they sent the wrong shoes, which is frustrating on its own. After a marathon of calls someone finally answered, but their solution was basically “send it back at your expense and order again.” That felt like they were passing the buck — their mistake, my cost. I tried to explain consumer rights and pointed out that when a seller ships the wrong item it’s typical for them to cover the return and arrange the correct item. The person on the line didn’t seem to take that in; tone was flat and a bit defensive. I won’t pretend the staff were rude, but they weren’t helpful either — polite enough but checked out. I filed a complaint and after a couple of reminders things moved: they agreed to refund the return shipping and eventually sent a replacement in the right size. It took more time than it should have, and I had to be persistent, but I’m glad it finally got sorted so I can keep using the sneakers for walks and weekend errands. What I appreciated in the end was that the company reacted after escalation — so there’s that. Still, the whole process could be a lot smoother: better checking before dispatch, clearer return labels, and a customer service team that actually listens the first time. Delivery-wise, tracking was okay and the courier did their part, but accuracy of the order is the seller’s responsibility. I’m mildly frustrated, but also relieved it ended with a resolution. If you’re buying from them, just be prepared to chase it a bit if something’s off, and keep records of calls and emails. And maybe, someday, customer support will stop sounding like background music and start being useful from the start.