Cropp - Reviews and experiences

the tag doesn’t itch, the hem doesn't curl, pockets (not that it has any) would’ve been nice, ha. Anyway, here's where it got messy. Two of my items vanished from the order with a “low stock” note and no heads-up. Then they reappeared online. So I ordered again. I messaged support to swap sizes, tried to be clear. Then the site cancelled the order twice and refunded me both times. I’m mostly over the money, but it’s annoying because the shirts themselves are decent and I wanted them. I told a friend about the fit and fabric, but I warned them about the ordering circus too. Bit of a bummer, but the shirts? I’d wear them.

I’m oddly relieved — the money did come back, eventually. I ordered something online mid-October because I needed it for everyday use (yes, the little things that actually make mornings easier), and the app showed “dispatched” forever. So I waited, called, and did the whole mall pilgrimage. The salon staff were polite but helpless — “follow the app,” they said, which is great advice when the app acts like it's frozen in 2005. I tried customer service by phone five times and each call died after the automated welcome message (fun times). On November 25 I cancelled via the app with the refund option and was told the refund would happen once the order returned to the mall. For a while it felt like shouting into the void. Anyway, after a bunch of chasing (a few emails, one awkward in-person visit, and a stare-down with the app), I finally saw the refund land. So yeah, I’m thankful it worked out — just not thankful for the detective work required. If you’re ordering for daily use, budget extra patience. Also, note: the product itself wasn’t the issue; it was the relay race between app, store, and mystery courier. Lesson learned, grumpy but grateful.

would the sizes actually be there? Bought two or three pairs over the last two months, and every single time the site let me add them, I paid, and a week later—cancelled. Frustrating, right? At first I convinced myself it's me: wrong card, wrong address, maybe a glitch. Tried different payment methods, double-checked address, used the same delivery info I've used forever. Still cancelled after 'sent for packaging'—like they're halfway there and then nope. Sent emails to local support, crickets for weeks. I get that sometimes stock runs out, but the items still show available on the site. Maybe they favour other countries, maybe a stock sync issue—I don't know. I like the brand, or I did, and I'm kind of relieved past orders were easy, but also annoyed this one turned into a guessing game. My tip: if you really want something, try ordering quickly, maybe contact support before buying, or check other country sites. Also tried three different pairs — same result. I wish they'd fix the stock indicator or at least reply to someone. Still hopeful they'll sort it out.

after I paid, the package sat unpicked for days, the tracking barely updated, and the chatbot kept giving me circular answers. I tried email and, yeah, got a reply after way too long. It’s the delivery and the customer service that ruin the vibe, not the product. I get delays happen, holiday rushes, logistics, all that, but being left guessing and having to chase them is frustrating. Still, when the stuff finally arrived it was what I hoped — wearable, decent quality — so I’m kind of relieved and a bit thankful it wasn’t worse. I’ll probably buy again if I need basics, but only if I’m not in a hurry and only with low expectations on shipping and support. In short: good-value clothes, lousy ordering experience, patchy communication, slow shipping. Could be better, and I hope they fix it.

two months later they admitted they couldn’t locate the parcel and issued a refund. Not an exciting moment, but it was relief — like finally getting a lost sock back, minus the sock. The refund landed, and I let out an embarrassed cheer. Could the process be better? Absolutely. The website even tried to make me “return” the package I never had, which I couldn’t click past. So yeah, annoying, slow, and impersonal, but in the end I got my money back. I’ll be cautious next time, maybe call sooner, or not — who knows.

they sent the wrong shoes, which is frustrating on its own. After a marathon of calls someone finally answered, but their solution was basically “send it back at your expense and order again.” That felt like they were passing the buck — their mistake, my cost. I tried to explain consumer rights and pointed out that when a seller ships the wrong item it’s typical for them to cover the return and arrange the correct item. The person on the line didn’t seem to take that in; tone was flat and a bit defensive. I won’t pretend the staff were rude, but they weren’t helpful either — polite enough but checked out. I filed a complaint and after a couple of reminders things moved: they agreed to refund the return shipping and eventually sent a replacement in the right size. It took more time than it should have, and I had to be persistent, but I’m glad it finally got sorted so I can keep using the sneakers for walks and weekend errands. What I appreciated in the end was that the company reacted after escalation — so there’s that. Still, the whole process could be a lot smoother: better checking before dispatch, clearer return labels, and a customer service team that actually listens the first time. Delivery-wise, tracking was okay and the courier did their part, but accuracy of the order is the seller’s responsibility. I’m mildly frustrated, but also relieved it ended with a resolution. If you’re buying from them, just be prepared to chase it a bit if something’s off, and keep records of calls and emails. And maybe, someday, customer support will stop sounding like background music and start being useful from the start.