Cropp - Reviews and experiences

I didn't expect to be happy about a refund, honestly. After a slow back-and-forth and a couple of unanswered emails and slow replies, I started to assume it was never coming — been burned like this before by other companies. Then, a week after I threatened to call, the refund finally hit my account. Not instant, not smooth, but that’s when I felt relieved. Support could be faster, but they fixed it in the end and that's what mattered.

tracking said it would be refunded within two weeks if uncollected, but that didn’t happen for me — customer support didn’t answer and the phone was dead, so be warned. Still, the product itself did the job and I kept it. If you’re in a rush or have back issues, pick it up when it arrives.

the tag doesn’t itch, the hem doesn't curl, pockets (not that it has any) would’ve been nice, ha. Anyway, here's where it got messy. Two of my items vanished from the order with a “low stock” note and no heads-up. Then they reappeared online. So I ordered again. I messaged support to swap sizes, tried to be clear. Then the site cancelled the order twice and refunded me both times. I’m mostly over the money, but it’s annoying because the shirts themselves are decent and I wanted them. I told a friend about the fit and fabric, but I warned them about the ordering circus too. Bit of a bummer, but the shirts? I’d wear them.

I’m oddly relieved — the money did come back, eventually. I ordered something online mid-October because I needed it for everyday use (yes, the little things that actually make mornings easier), and the app showed “dispatched” forever. So I waited, called, and did the whole mall pilgrimage. The salon staff were polite but helpless — “follow the app,” they said, which is great advice when the app acts like it's frozen in 2005. I tried customer service by phone five times and each call died after the automated welcome message (fun times). On November 25 I cancelled via the app with the refund option and was told the refund would happen once the order returned to the mall. For a while it felt like shouting into the void. Anyway, after a bunch of chasing (a few emails, one awkward in-person visit, and a stare-down with the app), I finally saw the refund land. So yeah, I’m thankful it worked out — just not thankful for the detective work required. If you’re ordering for daily use, budget extra patience. Also, note: the product itself wasn’t the issue; it was the relay race between app, store, and mystery courier. Lesson learned, grumpy but grateful.

two months later they admitted they couldn’t locate the parcel and issued a refund. Not an exciting moment, but it was relief — like finally getting a lost sock back, minus the sock. The refund landed, and I let out an embarrassed cheer. Could the process be better? Absolutely. The website even tried to make me “return” the package I never had, which I couldn’t click past. So yeah, annoying, slow, and impersonal, but in the end I got my money back. I’ll be cautious next time, maybe call sooner, or not — who knows.