Cricut - Reviews and experiences

My Cricut Maker, eh, which I've had for almost 4 years, started acting up. The rubber rollers got all wonky, eh, so the bar wasn't rolling right and I couldn't load materials or mats. When I reached out to customer service, they admitted it was a defect but instead of offering to fix or replace it, they just said I should buy a new one. I asked to talk to someone higher up, but they said they would call me back and never did. So now I'm looking at other options for a new machine and buying materials from different brands from now on.

I just had a problem with my vinyl cutting machine ripping up the vinyl. So, I decided to reach out to customer service for help. They were super helpful and got back to me right away. They asked me to send them a video of what was going on, and I did that without delay. After they checked out the video, they figured out that I needed a new machine. They didn't just order a replacement for me, though. They also went the extra mile by sending me two boxes of ruined vinyl that got messed up because of the old machine. The new machine showed up in just 3 days, and I'm really happy with how well they took care of me.

My order got all mixed up, they sent me the wrong bundle with my machine! I tried reaching out for help but their customer service was a total joke. No one replied to my messages or calls. And to make matters worse, they ended up overcharging me! I had to open a PayPal dispute just to get everything straightened out. It was so frustrating!

I bought some pricey stuff and tools, but the machine isn't working right. Super frustrated with the lack of help and customer service. Definitely not gonna recommend or buy from them again.

I got the Cricut maker 3 and it was awesome at the start! I was making all kinds of cool crafts and projects with it. But then something messed up and I couldn't find any help since there's no support in Canada! It's just sitting there gathering dust and I'm really bummed because I used my allowance on it. Now it's basically a fancy paperweight. I wish I could bring it back and get a refund, but I guess that's not going to happen.

I was pumped to get my new machine, but it crapped out on me real fast! When I called customer service for help, they didn't seem to give a hoot about fixing it. All they wanted to do was push more products on me. Seriously, all I want is for my machine to actually work! And on top of that, they didn't even know what the flashing purple light was all about - I had to look it up on Google. Not cool, eh.

I just got my hands on the new Maker 3 from Cricut and at first, it was working fine. Then, out of nowhere, it started acting up and couldn't properly cut through my cardstock. I reached out to customer support, but I had a hard time understanding them and my emails weren't even going through! Spent all day on the phone and sending emails just to get some help. I have some important projects like making wedding invitations and this delay is really getting to me. I ended up wasting a lot of paper and money on new mats and blades. And let me tell you about my new press 2 - it broke after only a few uses! So frustrated with all these errors!

The folks over at customer service were tough to talk to, you know? Felt like they were just reading off a piece of paper and not really listening. Instead of fixing my old machine, they just gave me a discount code for a new one.