Cowshed - Reviews and experiences

I bought a gift certificate for my daughter's birthday, but I accidentally picked the wrong one. She just wanted a facial, not products, since she already has her own skincare routine. When I called customer service, they were so helpful and understanding about my mix-up. They quickly switched the certificate so my daughter could get the perfect gift for her special day. The way they handled everything was so smooth and friendly. Thanks for going the extra mile to make sure my daughter had an amazing birthday surprise!

My husband gave me a gift card that our toddler son quickly lost. After searching high and low, we miraculously found it under his carpet. I reached out to the company to explain my situation, and Carol replied right away. She not only extended the voucher but also activated it for online use. I was so impressed by how understanding and efficient she was. This kind of customer service really brightened my day.

The folks at this place were really friendly and helpful as soon as I walked in. They gave me great advice and their service was quick and efficient. I really liked how smoothly everything went during my visit. I'll definitely be back for more of their excellent service in the future.

I went to the spa with my daughter for a massage not long ago, and honestly, we were disappointed with the experience. It was pretty basic, especially for the price we shelled out. It definitely didn't compare to the massages we've had before. The manager we talked to seemed totally uninterested and only gave us a small refund after some pushing. So yeah, our birthday treat ended up being a bit of a letdown, unfortunately.

Honestly, I totally forgot about my spa voucher gift for a whole year, but when I finally remembered and got in touch, Eleanor was super quick to respond and extend the expiry date without any problems. I was really impressed by the great customer service and I'm so excited to finally relax and enjoy my spa treatment.

I recently had a problem getting my e-gift card, but Carla from customer service totally saved the day. She quickly sent me the e-gift card, even though it was late at night. I was really impressed by how efficient and professional she was. It made my whole customer experience way better.

I went to this amazing spa and got the most incredible salt scrub and massage treatment. The lady who did it, Lorraine, was like a magician - she made me feel super relaxed and happy. The products smelled so delicious, I felt like eating them! I enjoyed it so much that I promised myself I would go back every month. Big thanks to Lorraine and the spa! You guys are awesome!

Oh my goodness, can we please chat about Bryan from customer support? He is seriously the most incredible person ever! He completely understood what I needed with my gift voucher and didn't make me feel guilty for asking for an extension. He's so patient and empathetic, but also really professional. Bryan is firm but also caring, and his dedication to the company is truly admirable! Big shoutout to Bryan for being so awesome! I really hope he receives all the recognition he deserves because he's an absolute superstar. Thank you, Bryan!

I bought some gift baskets for my buddy's baby and some skincare ones for myself. They were all really nice. The baby gift basket had adorable stuff and the skincare ones smell amazing. I was disappointed that my free gift wasn't included, but Carol from Customer Service was quick to resolve the issue for me. The products are fantastic and the service is great.

Carol was so amazing, she really saved me when my order went missing. She replaced it for me and now I'm over the moon. I think I'll definitely be a regular shopper here from now on!

I just bought a candle online and had a problem with my order. I got in touch with customer service and I was so impressed with the amazing service from the representative. Jill was so helpful, nice, and really worked hard to fix the problem quickly. I really value the time and effort put into resolving the issue right away.