Converse - Reviews and experiences

I had a really sucky experience when I tried to buy a gift card from this company. I placed my order back in April 2024, and kept getting emails saying my item was delivered when it really wasn't. When I reached out to customer service, they basically said they had no idea where my order was and I'd have to wait another 7-10 business days for a digital card by email. They also said no refunds for gift cards, which I thought was pretty unfair. And to top it all off, I couldn't even talk to a real person on the phone which got me even more frustrated. Finally, when the waiting time was up, they said they sent the card to my email in April - but surprise, surprise, it was nowhere to be found, not even in my spam folder. Another request had to be put in, meaning I'd have to wait another 7-10 business days for that. Overall, the whole customer service and delivery experience was a big letdown.

I'm really frustrated with the customer service I got from this company. I still haven't got my order and it's been a hassle trying to get a refund. Their so-called 'investigations' are a joke, they keep coming up with silly excuses. It's not right to be left without my shoes or money, especially from a company that's supposed to care about its customers.