Competitive Cyclist - Reviews and experiences

I recently had such a great experience with Competitive Cyclist! I ordered a rotor -6 bolt for my son back in October, but the tracking number showed that it was delivered to the shipper and they couldn't find it. I called their customer service and talked to a really nice guy named Jackson. He not only said sorry for the mix-up but also sent me the missing item for free with faster shipping. I was blown away by the amazing customer service from Jackson and the team at Competitive Cyclist. They were so professional and efficient, I was really impressed.

I recently bought a bike from Competitive Cyclist and, to be honest, I was really let down by the service I got. After I made the purchase, it felt like I was on my own to sort things out. Dealing with warranty problems on my new bike was a real hassle and just got me frustrated. I had to rely on my own 10 years of bike tinkering experience to work through the issues. In the end, I'd suggest going to a local bike shop for better service and help.

I got a Thule rack that was all dinged up. They sent me another one, but that was a dud too. I got in touch with customer service through chat and email, but never heard back from anyone. It's really annoying when you work hard for your money and then don't get the help you need. I wouldn't suggest buying stuff here if you want decent customer service.

Let me tell you, dealing with this company was a real headache. I ordered something and when it showed up, a key piece was missing. I reached out to customer service and would you believe they tried to brush it off as just a "misunderstanding"? Give me a break! This wasn't a misunderstanding, it was their mistake plain and simple. And as if that wasn't bad enough, they didn't even offer any help to fix things. It was really frustrating and just plain disappointing, if you ask me.

I recently bought some cold weather biking gear from this online store and let me tell you, I was really impressed with the whole thing. The gear itself was top quality, exactly what I needed. But what really blew me away was the customer service. A rep actually reached out to me just to check if I had any questions about my order. While I didn't have any questions about my purchase, I did have a technical question about my bike's bottom bracket. The rep got back to me right away with the info I needed, showing a great level of knowledge and willingness to help. You don't come across online stores that go above and beyond like that every day. Plus, I found out they also do custom builds, so if you have specific needs, don't hesitate to ask - they might just be able to help you out. All in all, a fantastic experience that I would definitely recommend to my fellow cyclists out there.