Chaco - Reviews and experiences

I'm really upset!! I bought these sandals and after only a few times wearing them, the straps broke! Can you believe it? I heard they were meant to be super tough but mine didn't even make it through one season. I tried to get them repaired but they said it couldn't be done! What a scam! And why are they so pricey in the first place? Not worth the money at all!

I recently ordered some custom sandals, but unfortunately, when they arrived, the strap color was wrong. I had picked out the colors and designs carefully, but the confirmation email didn't have any details, so I didn't know about the mistake until the shoes came. When I got in touch with customer service, they were quick to blame me and weren't very polite. They said they could fix it for free if I sent the shoes back, but it's taking way too long for them to do the repairs. It's been almost two months since I placed my order, and I still don't have the right sandals. The lack of communication and slow process has left me pretty disappointed with the whole customer service experience.