Chaco - Reviews and experiences

I've been a customer for almost twenty years now, always getting a new pair of shoes every year. This time, I wanted to try a different style so I placed an order. But when the shoes finally arrived, there was a problem with the delivery. I had them sent to my office where someone is always around. Even though I was keeping an eye on the tracking updates, the FedEx truck didn't come on the scheduled delivery day. I stepped out for a bit and got a notification saying the shoes had been delivered. When I got back, my coworkers told me that no FedEx truck had shown up. I contacted FedEx and Chaco customer service, and they told me that because of the standard shipping option I chose, there wasn't much they could do right away. Chaco said FedEx needed 72 business hours to respond, without any other solutions in the meantime. I was left without my daily shoes because I had a trip coming up. The lack of immediate solutions and limited customer support options made me pretty disappointed with the whole situation.