carhartt - Reviews and experiences

I melted the zipper on my jacket by accident and had to send it in for repair. The customer service I got was really amazing. The staff knew what they were doing and helped me out with getting it fixed. And the best part? They didn't even charge me for the repair and sent it back to me quickly. I'm super happy with how everything turned out and I'll definitely be going back to them in the future.

The service at this store was just terrible. I went in hoping to find some good work boots, but the workers were too busy laughing and playing on their phones to help me out. When I finally asked for assistance, they barely even noticed me before going right back to their phones. It was really unprofessional and they didn't seem to care about helping customers at all.

What a terrible experience with this company, eh? I bought a jacket and the zipper pull just broke right off, eh. I contacted their customer service, gave them all the info they needed and even sent photos, and they said they'd send a replacement. But it's been two weeks, and I haven't heard anything! So I reached out again, and got the same disappointing result, eh. The rep was so rude and unhelpful. Do yourself a favor and steer clear of this company, eh!

I bought a vest and after a few months there was a big hole in it, eh. I messaged them about it and they asked if I tried returning it through Amazon, eh. I said no cause it was too late, eh. They never answered me, eh! I even replied to my own message and still nothing, eh. So now I'm just talking to myself, eh. I've been wearing their stuff for 14 years so I know it's not supposed to tear like that, eh. They finally reached out and asked for my info and then never replied again, eh. It's like they don't really care about their customers at all, eh.

I just bought some work clothes at the store and I have to say, I was really impressed with the quality and durability. They had a huge selection and I found exactly what I needed for work. The staff knew their stuff and were super helpful, which made the whole shopping trip easy and fun. I'm really happy with my purchase and I'll definitely be back for any more work clothes I need in the future.