carhartt - Reviews and experiences

I recently bought some clothes online and got the wrong size. When I reached out to customer service, they made me pay for the return, which cost a lot because it had to go all the way to the USA. Getting a refund was a headache - had to deal with tons of unnecessary questions through email. Overall, not impressed with the online store.

I recently bought something in the winter and unfortunately had to return it for a refund. It's been a total nightmare. I sent back the item in early January and it's now the end of February and I still haven't got my money back. Even though I gave them all the proof and info they needed, the company still hasn't processed my refund. The customer service folks have been helpful, but they can't seem to fix the problem. I had to reach out to my credit card company to try and sort things out. If you're thinking about shopping with this company online, I suggest steering clear because their refund process is a total pain.

I can't believe how terrible the customer service was from this company. I've never been treated so poorly by any other store. I ordered a hoodie and some work pants, and when I tried to return them, it was a total nightmare. They wouldn't give me a return label or tell me where to send my stuff back. They kept saying they would send the label, but it never happened. On top of that, it was hard to understand them on the phone because of their accents. Dealing with them was a total disaster. My credit card company had to step in to fix things, but it was painfully slow. Honestly, if I could, I would give them zero stars.