Capitol Lighting 1800lighting - Reviews and experiences

I was in the showroom (actually on a rainy Tuesday) staring at ceiling fans, thinking do I really need this? A friend had tipped me off about One 800 Lighting so I called. Gladys answered every weird question I threw at her about slope mounting and measurements — quick emails, patient, really helpful. Another rep helped too (name's gone, but also great). Delivery came the day they said, well packed. Started sceptical, ended genuinely pleased — delivery and service were the highlights.

I almost didn't order. The photos looked fine online but I worried about the shades matching — one looked slightly different in colour in the listing, and I saw them first in a catalogue my neighbour left behind. A friend nudged me to try Capital Lighting anyway. The order went through okay. When the shades arrived one pendant was off in tone. I phoned and actually got a real person, Shavon, who was patient and kept me updated. I haven't received the replacement part yet, but the follow-up was solid. I’ll shop there again.